Applications Analyst

APPLICATION ANALYST - FULL TIME - WASHINGTON, TYNE & WEAR

Who We Are:

Inspired by a shared love of fashion, sneakers and the surrounding culture, END. was founded in Newcastle upon Tyne back in 2005. Our first UK store brought together a curated mix of celebrated designers and emerging brands, many of which were previously hard to find outside of London. From day one, we’ve nurtured a community of like-minded individuals united by a love for this ever-evolving culture.

Today, END. serves over 2 million customers worldwide through a seamless blend of online and physical retail. Our industry-leading stores in Newcastle, Glasgow, Manchester, London, and Milan reflect our commitment to innovation, influence, and inspiration. We offer a carefully curated selection of menswear, womenswear, sneakers, homeware, and lifestyle products to a global audience.

At the heart of END. is our customer and it’s our people and culture that make the difference. With over 600 employees across our HQ, offices, and retail locations, our customer-first mindset continues to guide everything we do.

To support END.’s business objectives through the design, delivery, and ongoing support of enterprise application solutions across END.’s application landscape, including Dynamics 365 Finance & Operations, Advanced Warehousing, Retail (POS), Shopify, and the Power Platform. The role ensures the stable and effective operation of these platforms by combining functional analysis with application support, covering incident and request management, functional design and configuration, project and change support, testing, and end-user training, to deliver solutions aligned to business needs and drive operational value.

• Create andmaintainapplication-related operational reports
• Complete all work in line with ITIL processes, in particular,Change, Incident, Service Request and Problem Management processes, as defined by IT Service & Operations.
• Work with business functions andthe
  
  DevOps Team to ensure appropriate levelsof automation, capacity,availability,security and continuityarein place for all application components.
• Execute disaster recovery actions as outlined in DR Plan.
• Act as the primary point of contact for application-related incidents, service requests, and user inquiries.
• Provide L2/L3 functional support for D365 F&O, Shopify, Power Platform solutions, and integrated systems.
• Analyse, troubleshoot, and resolve system issues, including data, configuration, and process-related problems.
• Coordinate with internal IT teams, vendors, and system integrators to resolve complex issues within agreed SLAs.
• Monitor application health, interfaces, and integrations to ensure ongoing stability and performance.
• Maintain application documentation, including support procedures, configurations, and known issues.
• Engage with business stakeholders to understand requirements, pain points, and process improvement opportunities.
• Translate business needs into functional specifications, user stories, test cases, UAT plans and solution designs.
• Configure and optimize application functionality in line with best practices and business objectives.
• Support system enhancements, upgrades, patches, and releases, including testing (UAT)
• Provide functional guidance and training to end users to improve adoption and effective system usage.
• Act as a trusted advisor, recommending solutions that balance usability, scalability, and supportability.
• Work with project team to define development agenda
• Lead workshops with stakeholders across the business
• Work with external consultants in building a coherent solution
• Assist in test script definition and support the testing process.
• Oversee and support system integrations between D365 F&O, Shopify, Power Platform, and third-party systems.
• Ensure training plans and training materials support the new platform.
• Ensure data accuracy, consistency, and process continuity across integrated platforms.
• Participate in integration troubleshooting, root cause analysis, and continuous improvement initiatives.
• Deploy changes using automated CICD process.

• Resourcefulness and flexibility to…