IT Support Engineer
Job in
Washington, Tyne and Wear, RH20, England, UK
Listed on 2026-10-08
Listing for:
CDM Recruitment
Full Time
position Listed on 2026-10-08
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Desktop Support, Network Administrator
Job Description & How to Apply Below
Washington
Salary:
Up to £33,000
Contract:
Permanent and Full Time
Hours:
Join Our Client's IT Team
Are you a hands-on IT professional who enjoys solving problems, supporting users, and getting involved with a wide range of technology?
We’re looking for an IT Technician to join our cient team and provide effective IT support across the business. This is a varied, hands-on role where no two days are necessarily the same. You’ll work across desktop support, servers, networks, telephony, Microsoft 365, hardware and software, while also supporting business-critical IT projects.
You’ll have the opportunity to work with a broad range of technologies and play an important role in keeping our systems secure, reliable and running smoothly.
What You’ll Be Doing
As an IT Technician, you’ll be responsible for:
* Carrying out daily IT checks and maintenance, including backup verification, log reviews and server room checks.
* Diagnosing and resolving hardware and software issues, providing effective solutions to users.
* Managing IT incidents and change requests through the IT Service Desk.
* Installing, configuring and maintaining IT equipment while ensuring software licensing compliance.
* Supporting new starters and leavers, including PC, telephone and workstation moves.
* Ensuring PCs, laptops and servers are patched within required compliance timescales.
* Supporting IT projects and providing technical assistance to other departments.
* Liaising with external IT suppliers and raising support calls where required.
* Providing MES / ERP system support, including report writing.
* Installing and terminating network cabling and carrying out cable runs where required. IPAF 3A/3B training will be provided.
* Supporting the company’s IT policies, procedures and security requirements.
* Identifying and reporting non-conformances and security incidents to the ISMS Manager.
* Supporting relevant legislation, regulatory requirements and information security standards.
* Assisting with certifications and audits, including ISO 27001.
* Undertaking occasional out-of-hours work when required to support project delivery.
What We’re Looking For
We’re looking for someone with a strong technical foundation who is naturally curious, enjoys troubleshooting and takes pride in providing a high level of IT support.
You’ll ideally have:
* Proven experience in an IT support role, such as IT Support Engineer, IT Technician or similar.
* Strong knowledge of Windows desktop and server operating systems.
* Experience with Microsoft 365, Active Directory and Group Policy.
* Good understanding of networking and experience troubleshooting network issues.
* Knowledge of firewall technologies.
* Experience installing servers and supporting server migrations.
* Familiarity with virtualisation platforms such as VMware or Hyper-V.
* SQL knowledge or experience.
* Excellent problem-solving skills and strong attention to detail.
* A proactive, self-motivated and practical approach to your work.
* Strong organisational, communication and interpersonal skills.
Desirable Experience
It would be great if you also have experience with:
ERP or MES systems.
IT support within a manufacturing environment.
Cyber Essentials.
ISO 27001.
IT qualifications such as CompTIA A+, Network+ or Microsoft certifications.
Don't worry if you don't have everything on the list. If you have a strong IT support background, a willingness to learn and the right attitude, we'd still love to hear from you.
What We Offer
In return, we offer:
Competitive salary and benefits package, including private healthcare and a health cash plan.
25 days' annual leave plus Bank Holidays.
Company pension scheme.
Exposure to a wide range of IT systems, technologies and projects.
The opportunity to work on business-critical IT initiatives and industry certifications.
Training and development opportunities to support your career progression.
A supportive team environment where you can build and develop your technical skills.
A varied role with genuine exposure to different areas of IT.
Ready for Your Next IT Challenge?
If you're a practical, solutions-focused IT professional looking for a varied role where you can broaden your technical experience and make a real difference to the business, we'd love to hear from you
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