Rehab Clerical Supervisor

• Base Pay $24.00 - $32.00 / Hour
• Job Category Supervisor
• Relocation Expense Covered No
• Employee Type FT Non-Exempt

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The Rehab Services Clerk Supervisor oversees a team of clerks responsible for administrative support in the rehabilitation services department. This role is integral to ensuring that the rehabilitation office operates efficiently and complies with all applicable regulations, particularly those outlined by the Centers for Medicare & Medicaid Services (CMS). The supervisor is responsible for managing clerical functions, ensuring accurate documentation, and fostering compliance with CMS guidelines related to patient care, billing, and record-keeping.

Additionally, the supervisor will mentor and guide clerical staff, ensuring professional development, quality control, and the seamless execution of daily duties.

• Education
  :
• High School Diploma or equivalent required. Associate’s or Bachelor’s degree in Health Administration, Business, or related field preferred.
• Experience
  :
• Minimum of 2 years of experience in a healthcare administrative or clerical setting, ideally in rehabilitation or a similar medical environment.
• At least 1 year of supervisory experience, with a proven track record of leading a team.
• Certifications/Training
  :
• Certification in Medical Administration or Medical Billing preferred (e.g., Certified Medical Administrative Assistant (CMAA), Certified Billing and Coding Specialist (CBCS)).
• CMS compliance training or equivalent preferred.
• Knowledge
  :
• Strong understanding of CMS regulations, including Medicare and Medicaid billing processes, and rehabilitation services documentation standards.
• Knowledge of healthcare privacy regulations (HIPAA).

• Supervision
  :
• Lead and supervise a team of Rehab Services Clerks, providing direction, guidance, and support in day-to-day operations.
• Conduct performance evaluations, provide feedback, and identify opportunities for employee development.
• Ensure staff adherence to CMS regulations, company policies, and procedures.
• Compliance and Documentation
  :
• Ensure that all clerical work, including patient records, billing documentation, and insurance information, is accurate, complete, and compliant with CMS guidelines.
• Oversee the proper filing and storage of patient records, ensuring all documentation is handled according to HIPAA and CMS standards.
• Assist with audits and prepare necessary documentation for compliance reviews.
• Billing and Coding Support
  :
• Supervise the preparation and submission of billing claims, ensuring proper coding and adherence to CMS billing guidelines.
• Resolve billing discrepancies and follow up on claims as needed, collaborating with other departments to resolve issues.
• Training and Development
  :
• Train and onboard new clerical staff on CMS guidelines, department processes, and the use of relevant software.
• Keep up to date with CMS regulations and policies, ensuring the team is well-informed and compliant with any changes in guidelines.
• Customer Service
  :
• Serve as a point of contact for patients and families regarding clerical inquiries, providing excellent service and resolution of concerns.
• Act as a liaison between clerical staff and other departments (e.g., billing, insurance, medical records).
• Operational Efficiency
  :
• Manage day-to-day clerical operations, ensuring that patient intake, scheduling, and records management processes are efficient and error-free.
• Assist with scheduling appointments for rehabilitation services, ensuring the smooth flow of patient care.
• Reporting
  :
• Generate and review reports on clerical activities, including billing, patient records, and departmental productivity.
• Provide management with status updates and improvement…