Automotive Service Writer​/Customer Service

Overview

Automotive Service Writer/Customer Service role at A Automotive Tire Pros.

Job Purpose:

Initiates automotive services and repairs by ascertaining performance problems and services requested; developing estimates; writing repair orders; maintaining customer rapport and records; verifying warranty and service contract coverage.

• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; checking vehicle maintenance records; examining service schedules.
• Develops estimates by costing materials, supplies, and labor, calculating customer s payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer s approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns.
• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities; reading manufacturers  publications.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
• Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.

Automotive Repair Experience, Lifting, Problem Solving, Reporting Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Safety Management.

• Entry level

• Full-time

• Other

• Individual and Family Services

Location:

Colville, WA