Associate Team Leader

Overview

Join to apply for the Associate Team Leader role at H&R Block
. At H&R Block, we believe in the power of people helping people. Our purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We aim for a high performing, connected culture where everyone belongs.

• Support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office.
• Begin with a flexible part-time schedule in late fall and transition to a full-time schedule from January through April.
• Serve as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that promotes the value of H&R Block.
• Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary.
• Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience.
• Lead daily activities to ensure scheduling and timely completion of work with attention to quality, priorities, and goals.
• Lead daily huddles and communicate essential information to office associates.

• Prior experience working in customer service or a similar role.
• Strong organizational skills and ability to plan and manage day-to-day office operations.
• Customer-centric mindset and strong communication skills.
• Computer proficiency with MS Office.
• Ability to work independently with minimal supervision.
• Flexible work schedule of 40 hours per week with flexibility based on business needs.
• High school diploma or equivalent or higher.

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, to help you build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Various discounts on everyday items and services.
• Benefits with eligibility:
  Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.