Operations Analyst

General Description

A dedicated group for the configuration of commercial applications and platforms products from BPPR and VI commercial banking group. Give support, help and service to the different operation departments and groups related to these commercial platforms like Product Managers, IT And Tech group, branches, ACH group and Evertec, Commercial Online Banking and Commercial Technical Contact Group, Wire Transfer group and more.

Engaged in helping to meet the sales goals and the compliance goals from all the commercial banking groups to which we give support.

• Group responsible for configuring over 35+ commercial products and applications, for the commercial sales and business areas of BPPR and VI. With a service level of 3 working days for all web applications service requests, including Backoffice configuration and support for such BPPR related services.
• Internal service and support to Business Officers, Branches, Managers, Sales Officers, and Operational Departments related to the commercial products we serve such as Evertec, IT departments and Product Managers among others.
• Participate and collaborate in special projects, DRS exercises, improvements to commercial products systems with business areas, Product Managers and Technology groups Coaching, trainings, and others related with Commercial Products and Addendum Forms to all business groups.
• Analyze and look for efficiencient solutions for the best management of commercial products and applications.
• Support and attention for our external vendors Servidata, Persocard and Evertec. Back up during vacations of other team members.

Bachelor s degree completed from an accredited university or college or equivalent combination of education and experiencie.

• Customer Service knowledge of Commercial Banking Products, and operation.
• Experience in Business or Sales, Commercial Support, Technical Support.
• Good interpersonal skills and customer service oriented.

• Excellent analytical skills to identify situations, look for alternatives and make good decisions.
• Excellent phone/ teams and abilities and etiquette.
• Basic knowledge of ACH, WIRE, accounts information, IDA, Credit Cards amongst others Knowledge of PC programs and Microsoft suite.
• High Data Entry ability.
• Must be effectively bilingual written, spoken and read.
• Must be able to work under pressure, with time limits, multitasking a must, and be able to work with directed input but independently.
• Be able to meet the time constraint in the work plan assigned.
• Knowledge of the following programs:
  Word, Excel, PowerPoint, Outlook.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.

Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer, including Disability/Vets
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Equal employment opportunity, including veterans and individuals with disabilities.

PI