Front Desk Agent

Front Desk Agent

Company Description

Only a two‑hour drive from New York City, Mayflower Inn & Spa, Auberge Collection is a luxury country retreat located in the idyllic town of Washington, Connecticut. Set on 58 acres of beautifully landscaped gardens and woodlands, the property defines New England elegance and is renowned as one of the northeast’s most lauded luxury hideaways. Boasting 35 guest rooms, the hotel offers exceptional service and gracious attention to guests’ personalized needs.

Wellness amenities include The Retreat at Mayflower Inn, a 20 000 sq. ft. sanctuary aiming to purify and detoxify through holistic treatments, promote wellbeing, and leave guests feeling relaxed and renewed. The resort also boasts expansive gardens, a tennis court, miles of hiking trails, a standalone two‑story private‑event space, The Huntress boutique, and two dining venues including The Garden Room for New England‑inspired fine dining and the Tap Room, for casual country fare.

In honor of the Inn’s centennial birthday in fall 2020, acclaimed New York‑based interior designer Celerie Kemble oversaw a dramatic redesign encompassing guest rooms and suites, Mayflower’s signature restaurant, and the Inn’s historic main house, featuring a charming parlor.

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Job Description

• Greet guests upon arrival, facilitate smooth check‑in/check‑out processes, and provide information about hotel services, amenities, and policies.
• Handle room reservations, confirm guest details, assign rooms, and communicate any special requests or accommodations to relevant departments.
• Provide excellent customer service by addressing guest inquiries, concerns, and requests promptly and professionally, creating a positive and welcoming atmosphere.
• Process payments, verify payment information, and handle financial transactions accurately, including cash handling and coordinating with the accounting department.
• Serve as a central point of communication, relay messages between guests and other hotel departments, and maintain accurate records of guest interactions and requests.

Qualifications

• 1 year in a similar role.
• Strong interpersonal and communication skills.
• Ability to handle multiple tasks efficiently.
• Familiarity with hotel management systems and basic computer skill.

About Auberge Collection

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. With 30 one‑of‑a‑kind hotels, resorts and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

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About Friedkin

Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports. Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo. The Friedkin portfolio includes Gulf States Toyota, 30

WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

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