Customer Banking Specialist - Kojonup

Customer Banking Specialist - Kojonup (Full Time)

You will be joining one of our Multi-Channel Branches!

What is a Multi-Channel Branch?

• Tuesday, Thursday and Friday:
  Assist customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.
• Monday and Wednesday:
  Retail Branch services customers in the community face‑to‑face with their everyday banking needs, enquiries & transactions.

More specifically, you will:

• Assist customers with general banking transactions, answering questions and queries.
• Build a personal connection with customers through meaningful conversations face‑to‑face and through our direct channels.
• Work with customers to use our in‑branch technology and digital banking options.
• Complete Financial Health Checks to assess customers’ financial needs.
• Process applications for personal loans, credit cards and associated products.
• Use tools to capture customer feedback and take action to correct any service breaks to drive improvement.
• Be provided with continuous training and development to support your career aspirations.

We’re interested in hearing from people who have:

• The ability to have great conversations and confidence to ask challenging questions.
• Problem‑solving attitude and curiosity in finding the right solutions.
• An open approach to learning new things and goal‑oriented.
• An ability to work collaboratively as a team to deliver a seamless customer experience.

Don’t wait, apply today!

Aboriginal &/or Torres Strait Islander people encouraged to apply.

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Advertising End Date: 04/01/2026

Mid‑Senior level

Full‑time

Other