Lending Member Advocate — Impact Members

About Qualstar

Qualstar Credit Union is a growing, well-established, and financially strong not-for-profit organization. We are 70,000 members strong, headquartered in Bothell, WA, with 140 employees. We proudly specialize in providing financial services to hardworking union members through their labor union association. We have a history of valuing staff at all levels, and staff satisfaction scores that prove it!

Our contact center team is a talented group of roughly eight people who take pride in their impact on improving our members' financial lives.

We offer an exceptional workplace with benefits designed for your growth and work-life balance:

• A Purpose-Driven Organization: Be part of a financially strong, not-for-profit team focused on giving back to members.
• Career Growth Opportunities: Advance at the pace you grow! With three levels of advancement, your progress depends on your skills, not someone else leaving.
• Comprehensive Benefits: Generous medical, dental, vision, and life insurance.
• Retirement Security: 401K contributions made on your behalf, plus matching options.
• Work-Life Balance: Set schedules and occasional six‑hour Saturday shifts, paid as a full day.
• Flexible Holiday Options: Enjoy six paid federal holidays and five additional holidays you can work for double‑time pay or a floating holiday.
• Paid Leave: Vacation and sick leave to support your well‑being.
• Additional Perks: Employee loan discounts, free parking, a casual dress code (jeans and tennis shoes welcome), and access to amenities like a game room, quiet room, and latte maker.

If you have not worked in banking – that is no problem. We will train you! We are looking for people who like people and want to work in a great environment. We hire in advance to ensure our team stays well‑staffed during the busy season, so we are looking for a few candidates with the right attitude.

Qualstar Credit Union is an Equal Opportunity Employer