Customer Service Rep​/Teller

Customer Service Rep/Teller - Full-Time 35‑40 hrs/wk

Job Category
:
Retail Banking

Requisition Number
: CUSTO
001312

Posted :
December 31, 2025 | Full‑Time | On‑site

Long Beach
Bank of the Pacific
1007 Pacific Ave
Long Beach, WA 98631, USA

• Greets customers, ascertains customers' needs and directs them to the appropriate branch representative. Informs clients of new services and product promotions.
• Deliver outstanding service in all aspects of your daily tasks.
• Assists customers with routine account‑related requests/inquiries such as deposits or withdrawals, funds transfers, loan and installment payments, official checks and money orders, bank products or services, and other transactions as requested or assigned.
• Maintains and reconciles a cash drawer, adhering to Bank cash handling & security policies and procedures.
• Perform and support daily tasks that maintain the integrity of the branch (balance ATM, process night drop, balance negotiable instruments, process returned mail, balance credit card machine, monitor lobby rate sheets and brochures)
• Researches and resolves customer service issues within given authority, acting as the liaison between the customer and other bank departments when necessary.
• Secure against loss by ensuring safekeeping of money in cash drawer and prompt accounting or transfer of funds.
• Identify fraudulent activity.
• Perform and support daily tasks that maintain the integrity of the branch (balance ATM, process night drop, balance negotiable instruments, process returned mail, balance credit card machine, monitor lobby rate sheets and brochures).
• Supports referral goals for branch by focusing and identifying and referring basic bank products to the appropriate business partner.
• Provides an extraordinary customer experience.
• Complies with bank operations and security procedures in accordance with policy and standards.

• High School diploma or equivalent.
• Experience in a customer service work environment preferred.
• Ability to work in a fast‑paced cash handling environment.
• Maintain a professional demeanor at all times.
• Effective verbal and written communication skills; proper phone and email etiquette.
• Ability to work effectively as part of a team.
• Build relationships with customers and internal teammates.
• Basic math skills.
• Possess general computer knowledge, able to navigate menu‑operated systems.
• Familiarity with standard office equipment such as adding machine, copier, fax, scanner, printer, etc.

• Ability to perform repetitive finger, hand, and arm movements.
• Ability to lift up to 20 lbs.
• Ability to effectively discern information and formulate appropriate action.
• Ability to sit or stand for extended periods of time.
• Ability to reach, squat, bend, and manually manipulate standard office equipment.
• Ability to think critically and provide appropriate solutions.

Be the best bank for our employees, customers, investors and community.

We consistently demonstrate this through: teamwork and open communication, integrity, honesty and respect for others, enthusiasm and positive recognition, professionalism, initiative and innovation, accountability, focused action and timely follow‑through, commitment to make our company a success.

• CSR Salary range is $18.50 to $20.00 per hour.
• CSR II Salary range is $19.00 to $21.00 per hour.
• CSR III Salary range is $21.00 to $23.00 per hour.
• The specific salary offered will depend on several factors including but not limited to applicant’s knowledge, skills and experience relevant to the position.
• Eligible to participate in annual incentive plan.
• We offer a comprehensive healthcare benefit package that includes:
  Medical, Dental, Vision, EAP, LTD, STD, Group Life, VTL, AD&D, FSA, DCAP, LFSA, and HSA.
• Retirement Savings Plan through 401(k) with an additional Roth 401(k) option. We match 100% of your deferral up to 5% of eligible compensation.
• Wellness Dollars up to $500 per year.
• Weekend Wellness Hours, up to 4 per quarter.
• Paid Birthday and Anniversary Holiday.
• Sick Leave Time – Earn up to 8 days each year.
• Vacation – 12 days each year…