Teller, Customer Service​/HelpDesk

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits? Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose‑driven organization where your work makes a real difference.

While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU.

The Target Pay Range for this position is $21.11-$23.61 hourly. The full Pay Range is $21.11-$27.93 hourly. At BECU, compensation decisions are determined using factors such as relevant job‑related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

• 401(k) Company Match (up to 3%)
• 4% annual contribution to your 401(k) by BECU
• Medical, Dental and Vision (family contributions as well)
• PTO Program + Exchange Program
• Tuition Reimbursement Program
• BECU Cares volunteer time off + donation match

The Teller role plays a crucial part in providing quality service to our members. With your excellent member service skills and knowledge of credit union policies and procedures, you will ensure that all teller transactions are conducted accurately, professionally, and in a timely manner, making a positive impact on our members’ banking experience.

• Member Advantage Program: Ensure that every interaction with the members reflects our commitment to exceptional service and values.
• Information Protection Program: Uphold the highest standards of performance and information security in all aspects of your role.
• Member Services: Address member needs promptly and effectively, demonstrating a proactive and helpful approach. Guarantee that all members receive the attention and care they deserve, resolving any concerns or complaints promptly and effectively.
• Assisting the community with financial wellness: This could involve financial education programs or access to financial planning resources.

We believe in fair and equitable pay for all employees. The listed pay ranges reflect our commitment to both internal equity and market competitiveness. Offers are made within this range, taking into account experience, skills, and alignment with internal team compensation. Please note that starting pay typically does not exceed the range midpoint.

• Teller: $21.65 - $22.00 per hour

Position Location: Tukwila Financial Center

• Monday to Friday: 9:00 AM - 5:00 PM (Paid Training)

• Monday to Friday: 8:00 AM - 6:30 PM
• Rotational Saturdays: 8:45 AM - 1:30 PM

• Typically requires High School Diploma or associated Certification (GED), and 1 year of customer service or relevant experience.
• Minimum of one year of customer service experience.

• Teller or cash handling experience.
• Strong attention to detail and accuracy in handling transactions.
• Experience in promoting and selling financial products or services.
• Knowledge of regulatory requirements related to financial transactions.
• Successful completion of in-house teller training program.
• Proficient math skills, with the ability to process account transactions accurately.
• Ability to multitask.
• Good verbal and written communication skills.
• Good interpersonal skills to ensure professional handling of member concerns.
• Ability to work independently and as a team member, using discretion and sound judgment.
• Additional hours as necessary to accomplish objectives and goals.

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.