Customer Banking Specialist Relief - Moora;

Customer Banking Specialist Relief - Moora (32.5 hr/wk)

Position:
Customer Banking Specialist at Commonwealth Bank, part‑time 32.5 hr/wk, Monday – Friday 9am – 4pm, at Moora Branch Hub with other locations:
Moora – Jurien Bay – Dalwallinu.

Multi‑Channel branches operate through both face‑to‑face and phone‑based channels. Each branch dedicates full days to each channel, varying schedules.

• On Phone Based Days:
  Assist customers with everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.
• On Branch Open Days:
  Retail Branch services customers face to face with everyday banking needs, enquiries & transactions.

• Assist customers with general banking transactions, answering questions and queries.
• Build a personal connection with customers through meaningful conversations face‑to‑face and through our direct channels.
• Work with customers to use our in‑branch technology and digital banking options.
• Complete Financial Health Checks to assess customers’ financial needs.
• Process applications for personal loans, credit cards and associated products.
• Use tools to capture customer feedback and take action to correct any service breaks to drive improvement.
• Be provided with continuous training and development to support your career aspirations.

• Passion for delivering outstanding customer service with every interaction.
• Ability to have great conversations and confidence to ask challenging questions.
• Problem‑solving attitude and curiosity in finding the right solutions.
• An open approach to learning new things and goal oriented.
• Ability to work collaboratively as a team to deliver a seamless customer experience.

Aboriginal &/or Torres Strait Islander people encouraged to apply.

Don't wait, apply today! If you're already part of the Commonwealth Bank Group you'll need to apply through Sidekick.