Customer Banking Specialist - Jurien Bay

You will be joining one of our Multi-Channel Branches!

What is a Multi-Channel Branch?

• Tuesday and Thursday:
  We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.
• Monday, Wednesday and Friday:
  Our Retail Branch services customers in the community face‑to‑face with their everyday banking needs, inquiries & transactions.

Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.

• Assist customers with general banking transactions, answering questions and queries
• Build a personal connection with customers through meaningful conversations face‑to‑face and through our direct channels
• Work with customers to use our in‑branch technology and digital banking options
• Complete Financial Health Checks to assess customers’ financial needs
• Process applications for personal loans, credit cards and associated products
• Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
• Be provided with continuous training and development to support your career aspirations

• A passion for delivering outstanding customer anders establishing trust and insight in every interaction
• The ability to have great conversations and confidence to ask challenging questions
• Problem‑solving attitude and curiosity in finding the right solutions
• An open approach to learning new things and goal‑oriented
• An ability to work collaboratively as a team to deliver a seamless customer experience

Don’t wait, apply today!

Aboriginal &/or Torres Strait Islander people encouraged to apply.

If you’re already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you’ll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

Mid‑Senior level

Full‑time

Other

Advertising End Date: 22/01/2026