Financial Services Coordinator

Gallaudet University, federally chartered in 1864, is a bilingual, diverse, and multicultural institution of higher education dedicated to the intellectual and professional advancement of Deaf and hard of hearing individuals through American Sign Language and English. Gallaudet maintains a proud tradition of research and scholarly activity and prepares graduates for career opportunities in a highly competitive, technological, and rapidly changing world.

As part of the university, the Laurent Clerc National Deaf Education Center is a federally funded center that operates exemplary elementary and secondary education programs for deaf and hard of hearing students as well as national outreach programs which develop and disseminate innovative curricula, instructional techniques, and products nationwide, and provide information, training, and technical assistance to parents and professionals serving children from birth through age 21.

Job Title:

Financial Services Coordinator
Worker Type:
Regular

Pay Type:

Salary
Exempt Status:
Yes
Compensation Grade (Track/Level): P2
Hiring Range (Commensurate with experience and qualifications): $70,878.00-$94,469.00
Salary Ranges:
All Compensation Grades Supervisory Organization (Department):
Student Financial Services

Reporting to the Manager of Student Financial Services (SFS), the Financial Services Coordinator coordinates student account activities, focusing on Vocational Rehabilitation (VR), third-party sponsor ships, billing, receivables, account reconciliation, and discrepancy resolution, while collaborating with University departments to ensure accurate financial transactions, maintain compliance, provide quality service, and improve operational processes.

Serves as the primary Student Financial Services (SFS) point of contact for Vocational Rehabilitation (VR) agencies and other third-party sponsors, maintaining effective working relationships and coordinating billing and payment activities. Reviews authorizations and sponsor requirements to verify eligibility, covered charges, funding limitations, and billing conditions; and prepares invoices and monitors outstanding receivables. Processes and reconciles third-party payments, credits, refunds, and adjustments;

and researches and resolves discrepancies involving authorizations, invoices, charges, and balances. Maintains accurate supporting documentation and recommends improvements to billing and collection processes.

Reviews, analyzes, and reconciles student accounts to resolve discrepancies involving charges, payments, financial aid, sponsor ships, waivers, credits, refunds, and adjustments. Collaborates with the University departments to resolve complex account issues and coordinate the accurate application of financial aid and third-party funding. Provides guidance on student account procedures, billing, sponsor ships, payment processes, and financial clearance requirements.

Develops and maintains reports on third-party billing, authorizations, invoices, payments, receivables, and student account activity; and analyzes data to identify discrepancies, trends, and opportunities for improvement. Maintains records and supporting documentation for audits and ensures compliance with University policies, applicable regulations, contractual requirements, and SFS procedures. Supports process documentation, workflow improvements, and testing of Workday Student, Transact, and other student financial services systems.

Provides timely, professional assistance to students, families, VR counselors, sponsors, and University employees regarding student accounts, billing, funding, and financial responsibilities through email, phone, video, in-person service, and Service Now. Explains account information and financial requirements clearly, helps resolve funding and payment issues, and ensures consistent application of University policies and financial controls.

Provides backup support for SFS operations and participates in projects, committees, training, orientations, and outreach activities as assigned. Establishes and maintains a positive and supportive working relationship with co-workers and supervisors. Demonstrates a genuine commitment to belonging in the workplace and participates in activities and workshops to foster…