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Healthcare Administration Office Administrator/ Coordinator

Patient Service Coordinator​/Front Office Assistant

Job in Washington, District of Columbia, 20022, USA
Listing for: T and N Services and Solutions
Full Time, Per diem position
Listed on 2026-10-11
Job specializations:
  • Administrative/Clerical
    Healthcare Administration, Office Administrator/ Coordinator
Salary/Wage Range or Industry Benchmark: 40000 - 52000 USD Yearly USD 40000.00 52000.00 YEAR
Job Description & How to Apply Below
Position: Patient Service Coordinator / Front Office Assistant
about us

t and n services and solutions is an outpatient clinic that provides a comprehensive range of substance use disorder (sud) treatment services. Our mission is to foster a community where clients achieve their best health and well-being. We are dedicated to delivering innovative, compassionate care and serving as a model resource for individuals and families in need of support.

job overview front office
  • provide comprehensive administrative support to ensure smooth clinic operations.
  • open and close the clinical site daily, including setup, cleaning, and breakdown of the space.
  • schedule and confirm new and follow-up appointments for program participants.
  • manage referrals within trackers, the electronic record system, ensuring timely communication with the care team.
  • provide receptionist, secretarial, and recordkeeping support, including:
    • answer and route incoming calls and emails, ensuring timely responses.
    • assist in creating and distributing internal and external communications.
    • completing basic phone screenings with new referrals to support smooth intake processes.
  • serve as a point of contact for clients, staff, and external partners, delivering exceptional service.
  • responsible for the cleanliness of the office, including the lobby, front desk area, and copy/break room.
  • maintain accurate records, schedule appointments, and manage correspondence.
  • prepare reports, presentations, and correspondence as needed.
  • order and maintain office supplies, ensuring resources are available for staff and clients.
  • report furniture repairs and facilities-related requests.
    • client services coordination
  • conduct preliminary intake and ensure proper documentation is collected for new clients and referrals.
  • process all referrals within 24 business hours.
  • track and follow up on no-show participants, and assist in filling same-day cancellation slots to maximize provider availability.
  • manage the clinic's calendar, including scheduling intakes, meetings, appointments, and events.
  • maintain client records and ensure documentation is accurate and up-to-date.
  • accurately and timely enter encounter notes daily.
  • adhere to confidentiality and compliance standards in handling sensitive information.
    • qualifications
    • education: high school diploma or ged required; higher education preferred.
    • must have an active and unrestricted driver's license (required)
    • screenings: a satisfactory background check and clean driving record.
    • experience:
      • 1.5+ years in administrative roles or related positions. (required)
      • experience in healthcare or behavioral health settings is preferred.
    • skills:
      • scheduling
      • proficiency in microsoft office suite (word, excel, power point, teams).
      • strong organizational, time management, and multitasking skills.
      • excellent written and verbal communication abilities in english.
      • professional demeanor and ability to interact effectively with diverse individuals.
    • other: familiarity with dc-specific resources or the healthcare field is a plus.
    • physical demands (typical): must be able to sit for a minimum of 7 hours per day, with periods of standing, walking, and navigating stairs. The position requires being able to lift up to 25 pounds.
    working conditions
    • primary work at dc outpatient clinic
    • some travel for meetings, trainings, or community outreach. (5% weekly)
    • occasional evening/weekend hours to support staff or client needs.
    • 90-day probationary period for all employees and contractors.

    this description covers the significant essential functions but does not exclude other responsibilities and accountabilities, which would be in conformity with the major purpose of this job.

    job type: full-time or part-time

    why join us?

    at t and n services and solutions, you'll have the opportunity to make a meaningful impact in a supportive, team-oriented environment. We value diversity, professional growth, and the well-being of our staff and clients.

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