Call Resumes - Staff Assistant

Zemi Tek, LLC is a Woman-Owned, SBA-certified 8(a) Small Disadvantaged Business (SDB) based in the Washington, DC metro area. We have a strong record delivering innovative and high-quality solutions. Since 2007, Zemi Tek has provided technical assistance, project management, information technology (IT), knowledge management, monitoring and evaluation, training and learning development, and institutional support services.

Overview

Zemi Tek is pursuing an opportunity to support the U.S. Department of State’s Bureau of Consular Affairs, Passport Services Directorate (CA/PPT). CA/PPT oversees passport issuance nationwide, serving U.S. citizens traveling internationally and protecting the integrity of the U.S. passport as proof of citizenship. Its headquarters offices provide leadership, policy guidance, operational oversight, planning, training, records management, and modernization support to passport agencies and centers.

The anticipated contract will provide professional, administrative, analytical, and program management support to these headquarters functions. Contractor personnel will help strengthen daily operations, support informed leadership decisions, and advance initiatives that improve service delivery and organizational performance.

Position Description

Zemi Tek seeks Staff Assistants and Senior Staff Assistants to support the Deputy Assistant Secretary and Managing Directors in directing CA/PPT headquarters operations. Both roles anticipate leadership information needs, facilitate communication across Passport Services and Consular Affairs, and help ensure decision materials are accurate, complete, and submitted through established review and clearance processes on time.

Successful candidates will bring strong writing, editorial, and organizational skills; familiarity with Department of State document procedures; and a proactive, responsive approach to leadership support. Both positions require sound judgment, attention to detail, and the ability to present complex information clearly, with greater independence and coordination responsibility at the senior level.

Anticipated tasks include, but are not limited to, the following:

Staff Assistant

• Support the Deputy Assistant Secretary and Managing Directors in coordinating headquarters activities, anticipating information needs, and identifying issues requiring leadership attention.

• Serve as a central point of contact for leadership, facilitating timely communication and dissemination of correspondence, action items, guidance, and policy updates across relevant Department offices.

• Coordinate and review front office support activities, communicate established policies and leadership direction, and recommend improvements that advance headquarters operational priorities.

• Coordinate the preparation, routing, review, revision, clearance, and transmission of Department documents, tracking deadlines and following up on outstanding actions.

• Review and edit correspondence, memoranda, briefing materials, and decision papers for clarity, grammar, consistency, formatting, and completeness.

• Consolidate office input and reviewer comments, maintain document versions, and resolve missing information or conflicting edits before submission.

• Keep leadership and relevant staff informed of document status, approaching deadlines, potential delays, and matters requiring action.

• Provide guidance on administrative practices, monitor relevant policy and procedural changes, and recommend adjustments that strengthen headquarters support.

Senior Staff Assistant

• Provide staff support to the Deputy Assistant Secretary and Managing Directors, coordinating information and materials needed for headquarters leadership activities.

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