Service Specialist, Administrative​/Clerical

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Opensity is seeking a qualified candidate for the position of Service Specialist. Service Specialists provide a variety of support within our client locations. They cross train in multiple service areas such as filing, reception, hospitality, records, copy, mail, or other positions as applicable. Service Specialists are expected to provide support to all requests and flex services with a "can do" attitude and philosophy.

This position requires a team player mentality, ability to deliver on service commitments timely, and communication skills both with our internal team and our client staff! Provide outstanding service to customers by ensuring the customer needs and requests as it relates to driving and the courier department by exceeding the expectations as governed by Epiq philosophy of customer service. Generally, reports to the Site Manager or Site Supervisor, depending on the size of the location.

• Operate, maintain, and troubleshoot multifunction devices (MFDs), printers, copiers, scanners, and finishing equipment.
• Produce, copy, scan, bind, laminate, and assemble documents according to client and business requirements.
• Perform quality control reviews to ensure accuracy, completeness, and professional presentation of all deliverables.
• Manage high-volume print and reproduction requests while meeting established deadlines.
• Monitor copier and printer supplies and coordinate replenishment as needed.
• Maintain organized records of copy center activities and service requests.

• Process incoming and outgoing mail, packages, and overnight shipments.
• Coordinate courier and express delivery services.
• Track, distribute, and document package deliveries.
• Assist employees with shipping requirements and logistics support.
• Maintain shipping and postage equipment and supplies.

• Support the setting up and break down of conference rooms, meetings, trainings, and special events when needed.
• Monitor office supplies and replenish as necessary.
• Support office moves, furniture installations, workstation changes, and space.

• Maintain accurate service logs, inventory records, and operational reports.
• Assist with supply ordering when necessary.
• Adhere to company policies, safety standards,…