Desk Assistant; Student

Position: Desk Assistant (Student)
## Desk Assistant (Student)
Apply:
Main Campus (Washington, DC):
Part time:
Posted Today:
R5086## Work Where You Learn:
Build Experience, Grow Skills, and Contribute to Your University Community.## ##
** This position is available only to enrolled American University students.
**** Most student positions at American University are eligible to use Federal Work Study (FWS) awards, with a few exceptions. FWS funds cannot be applied to janitorial, construction, partisan or sectarian positions. For information or questions regarding FWS funds, please contact American University's Office of Financial Aid.**## Important guidance for current American University employees:
American University current employees, including those employed in student positions, must apply through their employee Workday account. If you are a current employee at American University, please log into your employee Workday account and select the Find Jobs report which will take you to our internal career listings. Applying outside of your employee Workday account may cause delays in a hire process.
** Department:
** Residence Life Training Leadership Programs
** Time Type:
** Part time
** FLSA Status:
** Non-Exempt
*
* Job Description:

***
* Summary:

** The Desk Assistant (DA) is a part-time student staff member of Housing & Residence Life and a member of the University’s Division of Student Affairs.  The Desk Assistant fulfills a vital role in the residence hall system by helping ensure the safety of the halls, assisting residents with concerns, and welcoming guests and visitors.  The DA is supervised by a Residential Operations Coordinator with the support from the Assistant Director for Residential Operations and Finance and is expected to work closely with other staff members (other DAs, Desk Coordinators, Resident Assistants, Community Directors, Facilities Management staff, etc.)

within the building, as well as across campus.  This position staffs the residence hall front desks from 7:00 AM - 11:00 PM daily.  
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* Essential Functions:

** 1.) Administration
* Turn in completed HR and payroll forms to the Residential Operations Coordinator or Assistant Director for Residential Operations and Finance.  Also, submit appropriate HR paperwork via Work Day.
* Be timely and professional in all written and verbal communications with Housing & Residence Life staff and AU community members.
* Compile accurate and timely reports for supervisor as requested (shift logs, digital systems management).
* Complete and submit bi-weekly online timesheets on time.
* Treat information concerning staff and/or students with the utmost confidentiality.  2.) Community Facilitation and Customer Service
* Contribute towards the safe living environment for the residents.
* Answer questions from students, families, faculty, staff, prospective students, and alumni in person and over the phone.
* Follow proper protocol to check in and out guests of residents.
* Treat the concerns of all customers with attentiveness and seriousness.
* Maintain a working knowledge of the University’s facilities, services, and resources.
* Ensure that the desk is clean, all binders and logs are in appropriate locations, and all supplies are stocked.  3.) Role Modeling and Policy Compliance
* Monitor and enforce access to the residence hall.
* Be well versed in, personally abide by, and help enforce University policies including the Housing Agreement.  DAs must also abide by all regulations in federal and local jurisdictions.
* Confront, document, and follow through on violations of published University and Housing & Residence Life policies, regulations, and procedures in an accurate and timely manner.
* Abide by policies and procedures aligned in the protocol manual regarding building…