Client Service Specialist

Paul Hastings is a leading international law firm that provides innovative legal solutions to many of the world’s top financial institutions and Fortune Global 500 companies. With a strong presence throughout the U.S., Asia, Europe, Latin America, and the Middle East, we have the global reach and extensive capabilities to provide personalized service wherever our clients’ needs take us. As one of the world’s leading law firms, we seek dynamic individuals who share our commitment to service, innovation, and professional growth.

Client Service Specialist

Washington, D.C.

Regular

We have an opening for a Client Service Specialist (Legal Secretary) in our Washington, DC office.

The Client Service Specialist provides administrative support to timekeepers, other internal clients, and external clients.

In this capacity, the Client Service Specialist will:

• Maintain a consistent physical presence required to facilitate an interactive and collaborative environment ensuring that assignments, cross-training, and peer level support are optimized to provide seamless support;
• Coordinate legal practice tasks and projects;
• Manage the legal and administrative practices of attorneys and facilitate service levels that meet client requirements;
• Coordinate administrative functions and facilitate completion of tasks including such as finance/billing-related tasks, time and expense entry, opening of new matters, client presentations, meetings, and other administrative projects as assigned;
• Coordinate with and delegate to Firm resources including Document Processing Services, Williams Lea, Client Service Center, practice support, or similar departments in international offices in the handling of tasks and projects;
• Prepare complex legal documents and correspondence;
  File with appropriate court or agency;
  Apply subject matter expertise in coordination of legal practice tasks and projects; and Maintain client materials in document management system;
• Coordinate support through the Finance Department including editing and reviewing client bills, correct time entry, and promote time entry best practices;
• Review and support of the client billing process to include proofreading, application of task codes and matter management skills, coinciding math aptitude and skills to support rates, rate changes, write-offs, preparation of expense reporting and audits as required, maintenance and consistency with billing protocols, and other accounting functions;
• Assist in coordinating and planning client events to ensure seamless execution and positive client experiences;
• Work individually and in a team environment to provide support to timekeepers and ensure business continuity;
• Work overtime as required; and
• Demonstrate adaptability, flexibility, initiative, and innovation in handling a wide variety of additional projects as required.

Proficiencies:

• Advanced ability to organize, prioritize, coordinate, delegate, and work as part of a team;
• Advanced to expert proficiency in rules of English grammar, spelling and punctuation;
• Advanced proficiency in MS Word and document editing/comparison applications;
• Advanced proficiency in MS Outlook and web-based conference call/web-sharing applications;
• Advanced proficiency in MS Excel and spreadsheet/database applications;
• Advanced proficiency in MS PowerPoint and presentation applications;
• Advanced knowledge of time keeping, expense processing, and legal billing;
• Advanced knowledge of relevant jurisdictional/court/agency processes and procedures;
• Advanced proficiency in document management applications;
• Proven ability to function as a coordinator with other firm-wide departments with necessary communication skills to transfer…