Specialist, Developer Refunds PO

Washington, DC, United States

The intent of this job description is to provide a representative summary of the major duties, locations, and responsibilities performed by incumbent(s) in this job. Incumbent(s) may not be required to perform all duties in this, and incumbent(s) may be required to perform work-related tasks other than those specifically listed in this description. This job description is not a “contract” between the employee and the Authority.

The job duties and essential functions may be changed at the discretion of the General Manager.

Permit Operations-Central Administration;
Engineering

At DC Water, we provide more than 700,000 District of Columbia residents and 24.6 million annual visitors with essential water, wastewater, and stormwater services. DC Water also provides wholesale wastewater treatment services for 1.8 million people in Montgomery and Prince George’s counties in Maryland, and Fairfax and Loudoun counties in Virginia. We aspire to be known for superior service, ingenuity, and stewardship to advance the health and well‑being of our diverse workforce and communities.

To achieve this vision, we commit to our shared mission every day—exceeding expectations by providing high quality water services in a safe, environmentally friendly, and efficient manner.

The Specialist, Developer Refunds reviews, processes, and reconciles refund requests related to developer accounts, permits, and fees. This position ensures accuracy, compliance, and timeliness in the refund process while maintaining a high level of customer service to internal and external stakeholders. The role requires strong analytical skills, attention to detail, and familiarity with financial systems and permitting processes.

Review developer refund requests for completeness, accuracy, and eligibility in accordance with established policies and procedures.

Verify payment history, account balances, and supporting documentation through financial and permit management systems (e.g., SAP, PIMS).

Collaborate with the Finance Department to initiate refund transactions, ensuring appropriate approvals and documentation are in place.

Maintain detailed tracking logs of all refund requests, approvals, and disbursements.

Communicate with developers, contractors, and internal departments to resolve discrepancies or obtain missing information.

Reconcile refund activity with accounting reports and identify any outstanding or pending items for follow‑up.

Prepare refund summaries, reports, and metrics for management review.

Assist with audits and ensure that all financial records are accurate and compliant with organizational standards.

Analyze and reconcile developer account activity to determine refund eligibility and accurate refund amounts.

Recommend process improvements to enhance efficiency, accuracy, and transparency in refund management.

Support Permit Operations staff with inquiries related to developer billing, credit balances, or account adjustments.

Assist with creating developer accounts and processing payments in coordination with Finance and Permit Operation.

The qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential responsibility satisfactorily. Reasonable amounts of training are provided.

One (1) to three (3) years of experience in financial processing, accounts receivable/payable, or customer service within a government, construction, or utilities environment.

Bachelor’s degree in Accounting, Finance, Business Administration, or a Business‑related field or the equivalent combination of education and experience, consisting of a high school diploma or General Educational Development (GED) certificate and 5 to 7 years of experience in financial processing, accounts receivable/payable, or customer service within a government, construction, or utilities environment.

Demonstrated planning, and organizational skills

Experience with SAP, Oracle, or…