Transformation Office Lead

Become a part of our caring community and help us put health first

Join the team shaping Humana's future

Humana's Transformation Office team is a high-performing team that works closely with senior leaders to help chart the course for the company's future. Transformation is critical to our core strategy: delivering great healthcare to seniors, providing a differentiated healthcare experience, and growing our reach and impact with members and patients. As a member of the Transformation team, you will support the complex and coordinated effort required to execute the enterprise strategy: accelerating our long-term vision by identifying opportunities, designing solutions, and implementing initiatives to fundamentally change the member, patient, provider, and associate experiences.

The Transformation team is modeled after top-tier management consultancies. Team members work on fast-paced and high-visibility projects aligned with the enterprise's most important Transformation topics. Every day in the role is different, but activities often include developing industry analysis, building high-level financial/business models, conducting informational interviews, managing complex projects with numerous stakeholders, and synthesizing recommendations into executive-level deliverables that drive real-world results.

Work assignments require a combination of strategic thinking, quantitative analysis, workstream management, cross-team collaboration, and storytelling. Team members can align with one of the enterprise's lines of business, supporting functions, or key Transformation capabilities to become a trusted thought partner for the Transformation agenda.

Key Responsibilities:

* Leads execution of one complex workstream (or multiple, less complex work streams) with limited oversight

* Develops initiative-level workplans and manages outcome-based delivery

* Solves problems creatively: produces strategies and executes against specific deliverables independently

* Generates data-based insights and action plans

* Creates compelling executive-level written communication

* Establishes trust-based relationships with business; seen as an emerging expert in specific focus areas

* Contributes to a positive and collaborative working and learning environment

Required Qualifications:

* Bachelor's degree with 5+ years of consulting, strategy, or corporate experience;
Master's degree with 2+ years' experience; OR equivalent experience

* Experience developing business recommendations using structured hypothesis-based problem solving

* Delivery of complex or cross-functional work streams, with ability to influence executive leaders to action

* Strong business acumen and experience using data analysis and interpretation to inform decision making

* Exposure to technology-driven solutions, especially in healthcare environments

* Creation and delivery of executive-level written and oral communications

* Demonstrated work ethic, detail orientation, and commitment to excellence

* Flexibility and adaptability in ambiguous, fast paced, and changing environments

* Commitment to personal and professional accountability and development

Preferred Qualifications:

* Experience supporting strategy, design, or implementation sprints within an organizational Transformation

* Payor/provider experience, including product design, quality programs, risk adjustment, population health, member / patient engagement, value-based care, or care management

* Successful implementation of strategy or change management initiatives

* Provider partnership programs including contracting strategy or performance management with health systems, hospitals, physicians and specialty care providers

* Exposure to AI technologies, such as machine learning, natural language processing, and data analytics, used to address complex business challenges

* Leadership of small teams or work streams

* MBA, MPH, or other advanced degree(s)

Location:

Preferred working locations are Louisville, KY and Arlington, VA (Washington, DC metro area) and alternative hub sites on a case-by-case basis. The Transformation team operates on a hybrid work arrangement (in office expectation of 3 days per week).

Travel:
Oc…