Client Manager​/Client Executive; Group - Washington, DC; Hybrid

Your day will involve building strong relationships with brokers and customers while providing comprehensive guidance on employee benefits. You’ll handle service inquiries, resolve issues, support re-enrollment, ensure premium integrity, and proactively plan through effective account management strategies to deliver a seamless and impactful client experience.

Client Manager –you will lead in managing relationships with key brokers and customer accounts in the 100–499 market. You’ll provide consultative guidance, drive proactive account strategies, support re-enrollment, and ensure seamless service across the full range of employee benefits.

Client Executive – you will take the lead in managing our largest and most complex Workplace Solutions accounts (500+ lives). You’ll serve as a trusted advisor, partnering with brokers and clients to deliver strategic solutions, drive growth, and strengthen long‑term relationships.

We offer a formal training program to set our Client Managers and Client Executives up for success starting APRIL 2nd.

• Estimated Salary (Levels have variable responsibilities and qualifications):
  • Client Manager: $105,000 - $125,000, plus annual bonus opportunity.
  • Client Executive: $110,000 - $130,000, plus annual bonus opportunity.
• 401(k) plan with a 2% company contribution and 6% company match.
• Work-life balance with vacation, personal time and paid holidays. Seeour benefits and perks page for details.
• Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

• Client Manager:
  • Own and grow your key accounts, providing proactive, consultative support that balances day‑to‑day service with long‑term strategic guidance on employee benefits and administration.
  • Collaborate and influence across teams, working closely with internal colleagues and external partners to drive operational effectiveness, customer loyalty, persistency, and account growth, including leading cross‑sell opportunities.
• Client Executive:
  • Be the trusted advisor for large, complex clients, delivering proactive, consultative support that goes beyond service. You’ll provide industry insights, benefit education, compliance guidance, and thoughtful plan recommendations that help clients get the most value from their benefits strategy.
  • Own the success of your book of business, creating and executing strategic account and stewardship plans that drive growth, participation, and persistency. You’ll partner closely with sales leaders to identify opportunities, manage expectations, and expand relationships through thoughtful cross‑sell solutions.
• Lead the enrollment experience, guiding re‑enrollment in non‑renewal years, providing benefit education, coordinating meetings and fairs, and delivering strategies that maximize participation, premium, and showcase Mutual of Omaha’s unique offerings.
• Ensure a seamless client experience throughout the entire lifecycle by taking the lead on navigating and resolving issues across implementation, enrollment, billing, claims, underwriting, vendors, portals, and administrative processes—so clients always feel supported and confident. At the same time, collaborate and influence across internal teams and external partners to drive operational effectiveness, customer loyalty, persistency, and account growth, including leading cross‑sell opportunities.
• Build lasting relationships and drive impact, anticipating customer needs, addressing concerns, mentoring new associates, leading cross‑functional initiatives, and recommending solutions that enhance satisfaction, retention, and overall account success.

• Client Manager:
  • Proven account management and relationship expertise, with 5+ years of experience managing diverse clients with 100+ lives
    , results oriented, strategic thinking, and the ability to thrive in fast‑paced environments.
• Client Executive:
  • Proven account management expertise, with 5–7 years of direct broker/customer‑facing experience
    , including managing large case national, key, or strategic accounts and complex customer relationships with 500+ lives.
• Deep knowledge of Group Insurance and technical…