Associate Account Executive, Association Management

Kellen stands as a global leader in providing management and services to professional and trade organizations. We empower Board leaders by offering operational frameworks and strategic guidance to better serve their organization's mission and vision.

As a dedicated professional services company, we offer solutions to organizations, such as association management, public affairs, marketing, meeting management, education, and strategic communication. Leveraging our expertise across diverse industries including healthcare, food and beverage, buildings and materials, and technology, as well as our global perspective with a presence in North America and Europe, we collaborate with over 100 organizations to help achieve their goals.

Understanding the importance of a strong and effective Board of Directors, we offer customized management solutions that address the unique needs of each organization we partner with.

Kellen's Associate Account Executive (AAE), Association Management is a client-service role responsible for supporting the successful management of assigned client organizations through operational coordination, project execution, and exceptional member and volunteer service. Reporting to the Group Vice President, the AAE assists senior client-service leaders with board support, membership programs, communications, conferences and meetings, financial administration, and day-to-day client operations.

The AAE partners with volunteer leaders, client stakeholders, and internal teams to ensure organizational priorities are executed efficiently while delivering responsive, high-quality service. This role develops a strong foundation in association management by coordinating multiple projects, supporting governance activities, and contributing to successful client outcomes.

The AAE also contributes to Kellen's continued success by building strong client relationships, identifying opportunities to improve operational effectiveness, supporting member engagement, and demonstrating professionalism in every client interaction.

The Associate Account Executive supports volunteer leadership by coordinating board and committee activities while assisting senior client-service staff with governance responsibilities.

• Supports Senior Account Executives, Account Executives, Vice Presidents, and Senior Vice Presidents in providing staff support to boards of directors, committees, and task forces.
• Assists with preparing meeting agendas, minutes, notices, supporting materials, and follow-up communications.
• Coordinates committee schedules, meeting logistics, and project timelines.
• Interfaces with committee members, volunteers, and client stakeholders through phone, email, and in-person communication.
• May facilitate committee meetings and assist with implementing committee decisions as appropriate.
• Maintains accurate records and documentation to support effective governance practices.

The Associate Account Executive supports membership initiatives and client programs that strengthen organizational performance and member engagement.

• Assists with implementing membership recruitment, retention, and engagement programs.
• Supports the development of new programs, services, and member benefits that respond to evolving member needs.
• Assists in developing member communications in partnership with senior client-service staff.
• Coordinates client communications and member outreach activities.
• Provides responsive customer service to members, volunteers, and client stakeholders.
• Supports additional client initiatives that advance organizational goals and member value.

The Associate Account Executive assists with planning and coordinating meetings, conferences, and educational programs that support client objectives.

• Assists with coordinating conferences, board meetings, committee meetings, registrations, and special events.
• Supports implementation of detailed event project plans and timelines.
• Coordinates logistics, speakers, vendors, marketing activities, and onsite meeting support.
• Creates and distributes event communications and meeting materials.
• Assists with registration management and attendee communications.
• Supports successful execution of meetings while ensuring a positive participant experience.

The Associate Account Executive provides administrative and operational support that…