Community Equipment Service Support Officer

We are looking for an organised and collaborative individual to act as the key operational link between Portsmouth City Council Adult Social Care, the outsourced Community Equipment Service (CES) provider, and equipment prescribers across health and social care in Portsmouth.

This is an exciting opportunity to play a pivotal role in ensuring the effective delivery, performance, and continuous improvement of the Community Equipment Service. The role will provide administration support and coordination of responses to prescriber issues. You will work closely with commissioners, health partners, prescribers, and service providers to support high-quality equipment provision that promotes independence and wellbeing for local residents.

The current Community Equipment Service contract is jointly commissioned with Southampton City Council, and you will work collaboratively with colleagues in Southampton to support shared priorities and deliver key operational objectives.

We are looking for an organised individual with experience working within health and/or adult social care services, ideally in partnership with multidisciplinary teams and external stakeholders. You will have a good understanding of community equipment services and the important role they play in supporting independence, alongside an awareness of integrated working across health and social care.

You will be confident in interpreting performance data and using insight to support service improvement, with strong analytical, communication and stakeholder engagement skills. The role requires someone who can work independently, manage competing priorities and take a solution-focused approach to challenges. You will also be comfortable chairing meetings, facilitating collaborative discussions and working autonomously with limited supervision.

Strong organisational skills, attention to detail and proficiency in IT systems, including Excel, reporting tools and communication platforms, are essential. An understanding of operational governance within commissioned or outsourced services would be advantageous.

Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.

We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals. Learn more about our values and behaviours .

We are not able to offer sponsorship for this position.

We reserve the right to close the advert early if we have a large number of applications.

You must demonstrate why you are suitable against each of the points described in the 'Who is the Person' points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had.

If you apply without a detailed personal statement, it is unlikely that you will be successful.

We are a disability confident employer and Armed Forces Covenant gold standard.

You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.

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