Customer Onboarding Specialist

Ins piration Fleet is the first and only eFMC®, a fleet management company built from the ground up to simplify and accelerate the transition to evolved, electric fleets. With best-in-class fleet transition planning, vehicle procurement and leasing, comprehensive fleet services and charging solutions, and white glove expert support, all delivered via a modern, AI-powered tech stack on an open platform that integrates data and functionality across systems and siloes, we are the partner of choice for fleets looking to thrive in the era of Big Data, AI, and connected electric and autonomous vehicles.

Inspiration Mobility Group is a specialist asset management platform dedicated to accelerating the transition to an electric future. Inspiration invests in, owns, and operates the real assets that enable the decarbonization of transportation, including electric vehicles, charging and energy infrastructure, and real estate. Leveraging our unique combination of flexible capital, cutting-edge technology, and deep operational expertise, our businesses deliver integrated, scalable solutions for the electric economy.

Read the latest on our business here . We’re proud to have been recently named as one of the Best Places to Work in the large business category by the Washington Business Journal for the third year in a row.

As a Customer Onboarding Specialist, you own the implementation experience for new customers joining Inspiration. You are responsible for transforming signed agreements into successful operational launches by coordinating teams, managing onboarding timelines, facilitating customer readiness, and ensuring every stakeholder is prepared for go-live.

You serve as the project leader throughout onboarding, creating a seamless transition from Sales to Customer Success while ensuring customers receive a structured, professional, and highly organized experience. Your success is measured by our customers' confidence, implementation quality, adoption readiness, and ability to achieve value quickly after launch.

Director, Customer Success

• Lead onboarding projects for new customers from contract execution through go-live
• Develop and manage project plans, implementation timelines, milestones, and customer deliverables
• Coordinate cross-functional teams to ensure onboarding activities are completed accurately and on schedule
• Proactively identify implementation risks, dependencies, blockers and drive timely resolution
• Gather and validate customer requirements, operational workflows, fleet data, and required documentation
• Coordinate system configuration, data collection, integrations, reporting requirements, and service enrollments
• Plan and deliver onboarding training sessions for fleet managers, administrators, drivers, and other stakeholders
• Maintain onboarding guides, templates, training materials, customer documentation, and best practices
• Surface opportunities for onboarding process efficiency, effectiveness, and scalability

• You have 3+ years of experience in customer onboarding, implementation, project management, customer success, operations, or a related role.
• You are highly organized, detail-oriented, and thrive managing multiple projects and deadlines.
• You are comfortable leading customer-facing meetings and communicating with stakeholders at all levels.
• You proactively identify risks and take ownership of driving projects to successful completion.
• You excel at building relationships and collaborating across teams.
• You have strong written and verbal communication skills and can synthesize complex information into clear action plans and updates.
• You are adaptable, resourceful, and energized by…