Business Analyst Manager

Job Family

Strategy & Transformation Consulting

None

Ability to Obtain Public Trust

The Business Analyst Manager will support the Department of Homeland Security (DHS). This role provides high‑visibility, mission‑critical support across six integrated task areas involving strategic alignment, analytics, automation, process improvement, executive secretariat support, and content development. The consultant will work closely with DHS senior leadership, cross‑component stakeholders, and strategic planning teams to advance department‑wide policy execution and long‑term strategic initiatives.

• Advise senior DHS leaders on strategic priorities, policy issues, and organizational initiatives that support departmental mission objectives.
• Serve as the primary liaison between business stakeholders and technical delivery teams, translating business needs into requirements while communicating technical constraints, tradeoffs, risks, and solution options in clear language.
• Lead the elicitation, documentation, analysis, validation, and management of business and functional requirements through stakeholder interviews, workshops, process reviews, and discovery sessions, ensuring alignment with business objectives and strategic goals.
• Analyze business processes, identify opportunities for improvement and optimization, and translate business needs into actionable deliverables including user stories, process flows, functional specifications, and testing criteria to support solution design, implementation, and successful delivery.
• Prepare executive‑level briefings, reports, decision memoranda, strategic communications, and other high‑visibility deliverables.
• Support governance, strategic planning, and performance management activities, including coordinating executive meetings, tracking action items, and monitoring progress toward organizational goals.
• Manage a small team of business analysts and process improvement practitioners, providing coaching, quality assurance, workload management, and professional development support.
• Lead and coordinate cross‑functional teams and projects, driving progress and collaboration across DHS components and stakeholders to advance strategic outcomes.

• Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST";
  Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.
• Bachelor's Degree.
• SIX (6) years of professional experience supporting business analysis, strategy, policy, program management, management consulting, or a related field.
• Strong writing and communication skills for senior‑level audiences.
• Ability to collaborate effectively in fast‑paced, high‑visibility environments with diverse stakeholders.

• Experience supporting DHS, federal policy organizations, or government strategy and operations initiatives.
• Knowledge of DHS mission areas, including immigration enforcement, border security, counter terrorism, international affairs, or other homeland security functions.
• Familiarity with DHS headquarters operations, including policy coordination, Executive Secretariat (Exec Sec) processes, and engagement with senior executives and political appointees.
• Experience developing current‑state/future‑state process maps, journey maps, service blueprints, and operating models.
• Experience supporting strategic planning, performance management, organizational modernization, or digital transformation initiatives within the federal government.
• Experience applying customer experience (CX) principles to evaluate and improve business processes, ensuring solutions are intuitive, effective, and aligned with the needs of end users and stakeholders.
• Demonstrated ability to analyze…