Branch Member Service Associate Washington, DC

Branch Member Service Associate (Full-Time) - Washington, DC

Join to apply for the Branch Member Service Associate (Full-Time) - Washington, DC role at NASA Federal Credit Union
. As a Branch Member Service Associate in our Washington, DC location you will deliver exceptional customer service in our branches while successfully promoting and selling NASA FCU products and services. You must possess proven customer service skills, strong verbal communication, and above all, a desire to help others. The Branch Member Service Associate position is a tiered role with a solid compensation package and formal training modules – you control your career advancement as you learn and execute new skills.

Preference will be given to candidates with at least one year of banking experience. This position requires travel to other local branches on a regular basis, and you must have reliable transportation.

• Empathize with members and provide solutions to make it easy for members to acquire and effectively use NASA FCU products and services.
• Identify member needs to provide solutions on products that meet the member’s needs and facilitate the member's financial security.
• Respond to member inquiries regarding the operation of accounts, interest rates on savings and loan products, account discrepancies, credit, debit and ATM cards, and loan applications.
• Process a variety of financial transactions on member accounts including deposits, withdrawals, funds transfers, loan payments, check orders, share certificates, ACH/payroll/direct deposit, file transfers, and stop payment set up and changes.
• Handle complex member situations such as deceased member, guardian ships, and representative payee accounts.
• Handle consumer loan application processing, document collection, and disbursements.
• Advise members regarding available insurance protection (life, disability, gap, etc.).
• All MSAs may be temporarily assigned to other branches or departments (Call Center) to meet the business needs of the Credit Union.
• All MSAs may be assigned duties to support other areas in the Credit Union.
• All MSAs are expected to support the Call Center queues (phone and email).

• MSA I – High school diploma or GED. Minimum of one year of customer service experience with cash handling, or Bank/Credit Union/financial Call Center knowledge/experience with financial products. Cash handling experience required.
• MSA II – High school diploma or GED. Bank/Credit Union experience with at least 6 months of opening Personal Accounts such as savings, checking, CDs, Money Market. Experience with Specialty Accounts such as Trusts, Power of Attorney, Custodial Accounts, Guardianship Accounts, Estate, and Foreign Accounts. Experience with sales/cross-selling.
• MSA III – High school diploma or GED. Bank/Credit Union experience with Broad and Advanced financial products such as Life and Disability Insurance, Gap Insurance. Advanced Accounts experience required such as HSA, IRA, and Business accounts, Loan Processing, counseling experience. Advanced sales/cross‑selling experience.

$21 – $27.50 an hour

• Basic skill level experience:
  Less than two years of experience – $21.00 ($43,680)
• Greater than two years – $22.00 ($45,760)

• Broad skill level experience:
  Less than two years of experience – $23.00 ($47,840)
• Greater than two years but less than four – $23.75 ($49,400)
• Greater than four years – $24.50 ($50,960)

• Advanced skill level experience:
  Less than two years of experience – $25.00 ($52,640)
• Greater than two years but less than four – $26.25 ($55,680)
• Greater than four years – $27.50 ($59,120)

• 100% Credit Union‑Paid insurance coverage begins the 1st day of the month, following 30 days after hire date.
• Health Insurance – Choice of two nationwide PPO plans (High Deductible and Low Deductible)
• Dental, Vision, Long‑term Disability, Flexible Spending Medical and Dependent Care Accounts, Health Savings Account, Voluntary Supplemental Life and Dependent Life Insurance, Voluntary Short‑term and Long‑term Disability…