Bilingual Call Center Representative

Overview

• Serve as a liaison between participants, beneficiaries, and departments, ensuring respectful and efficient communication.
• Provide bilingual support in Spanish and English, addressing inquiries and resolving issues effectively.
• Assist in clerical functions, maintaining accurate benefit application and census data.
• Contribute to timely processing of benefit applications and payment data management.
• Support the department's mission by performing additional duties as required.
• Work onsite Monday through Friday, adhering to a 35-hour workweek schedule.
• Opportunity for transition to hire based on performance and organizational needs.

• Handle incoming calls, providing courteous and efficient service to participants and beneficiaries.
• Research and resolve inquiries, delivering responses verbally or in writing as needed.
• Monitor and maintain benefit application data, ensuring accuracy and timeliness.
• Perform data entry tasks and maintain participant and beneficiary records.
• Provide translation services in Spanish for written and verbal communications.
• Collaborate with other departments to resolve issues and enhance service delivery.
• Adapt to changing priorities and manage multiple tasks efficiently.

• Associate's degree in business administration or related field, or equivalent experience.
• Minimum of one year of experience in a call center or customer service environment.
• Proficiency in Spanish and English, with strong oral and written communication skills.
• Ability to perform data entry tasks accurately and efficiently.
• Proficiency in Microsoft Office Suite and other relevant software.
• Strong organizational skills and ability to manage multiple projects effectively.
• Flexibility to adapt to changing priorities and work in a team environment.
• Ability to handle sensitive situations with professionalism and respect.