Escalation & Ombudsman Specialist - Hybrid; DC)
Listed on 2026-10-10
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Customer Service/HelpDesk
Bilingual, Customer Success Management, HelpDesk/Support, Customer Service Rep
Sharp Decisions is seeking a Call Center/Customer Service Specialist (Escalation Specialist) in Washington, DC for a 12-month contract with possible extension. The role hybrids 3 days onsite and 2 days remote, with a pay rate of $34/hr on a W-2 basis.
A Bachelor’s degree is required and at least 6 years in escalation management or a related field. Responsibilities include resolving complex member complaints, managing BBB/AG cases, and ensuring policy-aligned, timely resolutions with clear
The Escalation & Ombudsman Specialist
- Hybrid (DC) position in the Management & Operations, Sales field is open for applications.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Escalation & Ombudsman Specialist
- Hybrid (DC) role in the description above.
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