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Customer Success Manager: AI-Driven Adoption & ROI

Job in Washington, District of Columbia, 20022, USA
Listing for: Relativity
Full Time position
Listed on 2026-10-12
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Management, Client Relationship Management, HelpDesk/Support, Account Manager
Salary/Wage Range or Industry Benchmark: 67000 - 101000 USD Yearly USD 67000.00 101000.00 YEAR
Job Description & How to Apply Below

Relativity is seeking a Customer Success Manager to own a portfolio of Relativity One subscription accounts, driving adoption, value realization, and renewal with documented ROI. You will monitor adoption signals, lead AI-assisted outreach, and collaborate with Sales and Adoption Services to scale engagement across the customer base.

The role emphasizes data fluency, strong written communication, and proactive risk management, with a remote/hybrid posting and compensation in the US market.

As a Customer Success Manager: AI-Driven Adoption & ROI, you will play an important part at Relativity in Washington, DC, United States.

We invite applications for the Customer Success Manager: AI-Driven Adoption & ROI position located in Washington, DC, United States.

The following opportunity is for a Customer Success Manager: AI-Driven Adoption & ROI with Relativity.

Our organisation is growing, and we are hiring a Customer Success Manager: AI-Driven Adoption & ROI in Washington, DC, United States.

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