Customer Service Representative

Location:

Renton, WA

Job Type: Full-Time, Contract-to-Hire

MUST be able to pass a drug test and background check

Imagine working on rewarding projects within a diverse culture, and having access to exceptional training and career development opportunities. Our client in Renton fosters professional development and personal growth with a variety of training and professional advancement opportunities.

Think you would make a great

Call Center Customer Service Representative

• Answers incoming calls and makes necessary follow up outbound calls.
• Performs image review when required.
• Knowledgeable in the processing of toll transactions and video bills in the system: receives, processes, and deposits payments; updates accounts and video bills as to their status; and opens new accounts.
• Takes credit card payments over the phone for accounts, video notices, and new accounts.
• Writes, generates, and receives correspondence via fax, mail, and web contact.
• Negotiates payments and fee reductions up to their established limits.
• Documents phone calls and actions in the database.
• Receives and processes account update requests from inbound phone calls and mail, as directed.
• Records individual completed daily work statistics.
• Troubleshoots situations accurately, quickly, and efficiently for customers on the phone.
• Maintains an above average attendance record.

• High school diploma or GED Certificate is required.
• Prior customer service or call center experience preferred.
• Outstanding verbal communication skills (phone etiquette).
• Detail oriented, ability to multi-task, and highly organized.
• Strong data entry and MS Office skills, including Excel, Access, PowerPoint, and Word.

Medical, Dental, Vision, Short Term Disability & Accidental Loss Benefits
401(k) Retirement Savings Plan Six Paid Holidays per calendar year; eligibility requirements apply

Paid Sick Leave in accordance with WA state law Other Compensation:

Referral Bonuses