Office Call Center Manager; Customer Service & Dispatch
Listed on 2026-10-19
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Customer Service/HelpDesk
Customer Service Rep
Ballard Natural Gas in Washington is seeking a Call Center Manager to lead our Customer Service and Dispatch teams. You will coach, develop, and hold staff accountable while driving KPIs and ensuring a top-quality customer experience in a fast-paced environment.
The role requires residential home services experience and Service Titan proficiency, with a focus on staffing, scheduling, and continuous improvement. This is an in-office leadership position with growth opportunities.
For the In-Office Call Center Manager (Customer Service & Dispatch) position at Ballard Heating, Cooling, Electric & Plumbing, we are reviewing applications now.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Washington, DC, United States.
This opportunity is part of our work in Management & Operations, Sales.
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