Concierge

Concierge

The Workplace Experience Concierge is a key member of the Cushman & Wakefield onsite account team for the client. This individual is part of a broader Workplace Experience team that aims to ensure employees feel productive, engaged, and well supported in the workplace, and that they are able to thrive in a dynamic environment.

External Relationships:
This role interacts with visitors, guests, client staff, vendors, contractors, and other third‑party service providers.

Internal Relationships:
This role interacts regularly with the Facilities Manager, administrative staff, engineering team members, mailroom/publication personnel, and other Cushman & Wakefield employees.

• Serve as the primary point of contact for all visitors, providing a warm, professional, and polished welcome that reflects both Cushman & Wakefield and client brand standards.
• Greet, assist, and direct visitors, guests, vendors, and members of the general public with professionalism, courtesy, and a consistent customer‑service focus.
• Manage the visitor check‑in process, including issuance of visitor badges, adherence to security protocols, and maintenance of accurate visitor logs within the electronic visitor management system.
• Maintain an active and visible presence in the lobby, ensuring accessibility to employees and visitors via in‑person interaction, phone, or chat.
• Assist guests by providing local directions, dining suggestions, travel arrangements, calling cabs, and other concierge‑style support as appropriate.
• Support workplace hospitality by offering beverages or snacks to guests when possible and maintaining a clean, organized, and welcoming reception area.
• Schedule, coordinate, and support meeting room reservations, as well as assist with onsite events, catering logistics, and other hospitality needs.
• Provide administrative support to office functions, including mailroom assistance, supply ordering, conference room inspections, and other facility‑related tasks as required.
• Review and follow all standard operating procedures, building policies, and safety/security protocols to ensure compliance and consistency.
• Communicate any changes, updates, or new information promptly and accurately, following up with employees or visitors to ensure issue resolution and satisfaction.
• Conduct tours of the campus for guests, providing an overview of relevant history, workplace amenities, and key points of interest.
• Manage and coordinate onsite vendor work in partnership with property management and landlord representatives, serving as a liaison between building vendors and the client.
• Review internal work order systems, submit service requests, and communicate building issues to management as a tenant‑landlord liaison.
• Ensure a positive and seamless guest experience through proactive engagement, professional demeanor, and flexibility in supporting irregular or extended hours for events or special functions.
• Provide advance notice of personal time off and ensure coverage needs are communicated effectively to both manager and client representatives.
• Demonstrate professionalism, pride in work, and consistent customer‑focused behavior at all times.

• Communication Proficiency (oral and written)
• Customer Service Excellence
• Organizational Skills and Attention to Detail
• Interpersonal Relationship Building
• Problem Solving and Adaptability
• Professionalism and Reliability
• Multitasking and Prioritization
• Technical Proficiency

• High school diploma or GED required.
• Associate's degree preferred.

• Minimum of 2 years experience in reception, hospitality, customer service, or vendor coordination.
• Experi…