Family Success Specialist

Description

Washington, DC | Hybrid | $25.96 - $26.92 | Washington Post Top Workplace

Join Community of Hope as a Family Success Specialist! In this role, you’ll connect individuals and families who visit the Bellevue Family Success Center to vital resources and referrals while collecting and sharing community insights to strengthen our programs. If you’re driven by a passion for creating real, lasting impact, this is your chance to make a meaningful difference every single day
. This position is located at Conway Health and Resource Center in Southwest, DC.

• We celebrate people’s strengths and acknowledge the impact of trauma on people’s lives.
• We embrace diversity, welcome all voices, and treat everyone with respect and compassion.
• We lead and advocate for changes to make systems more equitable.
• We strive for excellence and value integrity in all that we do

• Gathers information as it relates to community needs from individuals who walk into Bellevue Family Success Center.
• Serves as the primary point of contact for the Bellevue Family Success Center and respond to requests for information and referrals at the point of contact.
• Builds and maintains an active resource database tool of community organizations and government agencies, to include but not limited to, point of contacts, physical addresses, contact numbers, emails and type of services offered.
• Serves as liaison for at least 25 individuals or families weekly visiting the Bellevue Family Success Center and Creating a warm transfer to community organizations or government agencies at the point of contact.
• Provides administrative support to the Community Advisory Committee and the Director if Family Success Centers.
• Assists Director of Family Success Center Programs with being an interdepartmental liaison for partnership information.
• Assists with coverage of Front Desk at the Conway Health and Resource Center – Bellevue Family Success Center as needed.

• High School Diploma.
• Minimum three to five years of social or human services.
• Experience working in a non-profit, social service environment serving under-resourced communities.
• Ability to handle a high volume and fast pace work environment.
• Strong interpersonal communication skills required. Presentation and facilitation experience a plus, especially with teens and young adults.
• Highly motivated with strong customer service, organizational skills and attention to detail.
• Ability to work independently, take initiative, and be innovative.
• Knowledge of computer systems, including internet, Microsoft Office and Excel.
• Able to work a flexible schedule including evenings and weekends as required.
• Ability to travel between COH sites and within the Ward 8 community.

• Bachelor’s degree preferred.
• Knowledge of Bellevue community strongly preferred.

• 8 x Washington Post 150 Top Workplaces winner
• 8-hour workdays with paid lunch
• 3 weeks vacation (additional week after two years), 2 weeks sick leave, + 11.5 paid holidays and one personal floating holiday on an annual basis.
• Annual performance-based raises, up to 5% of your annual pay.
• Tuition reimbursement & loan repayment (NHSC & DCHPLRP), Licensing reimbursement & CEU funding.
• Medical, dental, vision, life & disability insurance + 403(b) retirement.
• Leadership development, internal promotions and career growth opportunities.
• A culture grounded in equity, compassion, and well-being.

Community of Hope is a mission-driven, innovative, rapidly growing nonprofit, and Federally Qualified Health Center. For over 45 years, we have provided health and housing…