Venue Experience Coordinator; STATION DC

Overview

Washington, DC, United States (on-site)

Reporting to Operations Associate

America became the most innovative country on earth by solving hard problems. That leadership is now  adversaries are catching up. We’re in a global arms race across AI, energy, defense, space, robotics, healthcare, and education. If we don’t move fast, someone else will lead. Solving these problems requires deep collaboration between those building the future and those writing the rules.

DC writes the rules. It’s the center of power. If you are IMPORTANT, you spend time here. So, how does STATION DC fit into this? It’s a purpose-built home for tech, innovation, and global competitiveness in DC. We provide a 12k-square-foot space in the Union Market District for daily work/private meetings/events, we host our own high-leverage events, we provide educational content and mentorship, we share policy intelligence, and we are building a badass network of technologists, VCs, policymakers, military, industry, and philanthropists.

America, DC, and the West WIN if we unite and align these problem solvers. That’s what we do.

Honestly, a little bit of everything. We’re a startup so you’ve got to be an athlete. You will primarily be the point person for all things related to our Clubhouse - space management, inventory management, maintenance, equipment, errands. You’ll manage relationships and help with vendors and service providers. You’ll support event setup and takedown. And most importantly, you’ll be the first (and probably last) person that all members, partners, and guests interact with.

You’ll get to know them and help create REMARKABLE EXPERIENCES that help advance their missions. We could lie and say that you’ll only do x, y, z things. But we don’t have egos and we embrace reality. It’s the only way to improve.

If you create such REMARKABLE EXPERIENCES that every time that you interact with a member, partner, or prospect they tell someone else about it, and how ridiculously valuable, novel, different/unique, fun, or helpful it was. This includes:

• Keeping the space breath-takingly beautiful and useful
• Events running flawlessly
• You don’t need to be asked to do something, you are proactive and constantly find ways to take care of the space and solve problems
• You notice when something needs attention, and fix it before anyone else notices
• Supplies budget and inventory is on track
• Processes are well-documented
• Space is always fully stocked with abundant food, drink, and supplies
• Everyone genuinely enjoys interacting with you

We move really really really fast. Yes, we are a non-profit. But we don’t walk, talk, think, or move like one. We’re different. We are in the Clubhouse 5-days-a-week - and we work long, non-traditional hours. We don’t have egos, but we have style - nothing we ever do is about us. We say “I don’t know” and then figure it out.

We execute with precision and push the limits of what you thought was possible. We are demanding and supportive. We provide an uncomfortable amount of feedback because we are obsessed with improving. We’re never satisfied. We always find a way.

You execute with speed but don’t sacrifice diligence. You are unreasonably hospitable. You sweat the little things. You are conscientious. You can “read the room.” You embrace hard things and new situations. You are intrinsically motivated. You have a lot of ambition. You love watching others succeed and genuinely want to help them accomplish their goals. You respond well to coaching and don’t need hand holding.

You aren’t afraid to try things, make decisions, fail, own it, and not do it again. You live in DC and can work 5-days-a-week in the office. You are obsessed with improving. Maybe that means that you’ve previously worked with startups, in hospitality, VC, or were in the military. Doesn’t matter. What matters is alignment with our team:

• You are insanely diligent and detail oriented - arguably neurotic
• You are conscientious and can “read the room”
• You LOVE helping people and learning about people
• You are available to…