Field Service Engineer

Qualitrol Job Description

Role: Field Service Engineer

Location: New Jersey, Maryland, Delaware, Washington DC, or Philadelphia area

Excellent Pay and Benefits!

Qualitrol employees receive a competitive salary, twenty-eight days of paid time off (includes PTO and Holidays), great health benefits that are effective your first day, flexible working hours, up to 100% education reimbursement towards a degree, and 401k matching (vesting immediately). We have annual reviews and career development planning to help get you to the next level in your career. Our family friendly environment also provides paid Maternity/Paternity leave, Adoption leave, Life Insurance and more.

You will love working with colleagues who have a genuine desire to innovate and seek out complicated problems. We believe in absolute inclusion and diversity. Qualitrol associates enjoy the autonomy, breadth of responsibility, and creativity that are typical in a medium-sized company, while sharing resources, standard methodologies, and growth opportunities that are found in a Fortune 500 company like Fortive.

Your Impact

Passionate about providing reliable solutions to customers in the world of industrial manufacturing? Qualitrol is seeking a motivated individual to join our service team as a Field Service Engineer. As an FSE, you will be required to travel to customers’ sites to perform professional services. Our service solutions include in-the-field installation, commissioning, and repair of Qualitrol products. You will be responsible for planning travel to and from clients’ sites, preparing equipment for the jobs, meeting with clients and performing the work, and generating reports upon completion of the projects.

Most projects range from 1 to 3 days, but larger projects can be assigned.

Additionally, you will complete any assigned customer product training while collaborating with colleagues in manufacturing, engineering, sales, and marketing. You will also interface with customers to understand their requirements, expedite repairs, improve operational efficiency, reduce future service problems, and address product quality, functionality, and reliability issues.

Here’s where you’ll demonstrate your proficiencies:

• Promote and perform onsite professional services to support customer’s reliability initiatives. (80%)

• Conducts service, repair and/or installation of products at customer site, including electrical and mechanical testing.

• Diagnoses system failures and determines the most cost-effective solution.

• Assist customers in developing preventive maintenance strategies.

• Communicate with the customer to ensure satisfaction and implement any necessary corrective actions.

• Provide remote/onsite product training for clients looking to improve their knowledge of the products and their applications. (10%)

• Help customers understand technical applications of our products.

• Create reports and supplemental service documentation in the internal database. Forward reports to customers when services are performed. (10%)

• Products supported include Dissolved Gas Analyzers (DGA), Condition Based Monitoring (CBM) systems, Partial Discharge Monitors (PDM), Bushing Monitors (BM) and Transformer Monitoring System (TMS). These products use our Smart Sub software platform which ties together into a user-friendly graphical user interface.

• As a Field Service Engineer at Qualitrol, you’ll have opportunities to progress into Senior Field Service roles, more specialized technical roles, or management positions.

Skills & Experience

• Bachelor’s degree in Electrical or Mechanical engineering, Physical Sciences, or related field. An Associate’s degree and Military or Electrical Utility work experience may be considered in lieu of a Bachelor’s degree.

• Able to demonstrate a successful career, with previous experience in service, maintenance, or engineering role.

• Experience working with various meters, digital oscilloscopes.

• Ability to independently analyze, troubleshoot and use judgement to solve issues while on customer site.

• Strong ability to deliver training to our customers in a class setting as well as in a practical hands-on environment.

• Have a driver’s license, acceptable…