Senior Telecommunications Engineer; Avaya

Senior Telecommunications Engineer (Avaya)

Company: ITC Federal

Location: Washington, DC; PCN building 500 12th Street SW; also supports other offices in DC and the North Capital Region.

Agency: DHS ICE - OSDSS

Position Type: Full time

Clearance: Must obtain DHS Public Trust clearance prior to starting.

Benefits: Health, Dental & Vision, 401(k), Tuition Reimbursement, FSA, 11 Paid Federal Holidays, 3 weeks Paid Time Off.

Job Overview: The hired candidate will help maintain 600 sites with the telecom team in the North Capitol DC region and other remote sites. They will support add/move/changes for users, system and network troubleshooting, system and office migrations, manage projects and ticket queue, coordinate with 3rd‑party vendors for additional support/new installations, and provide additional support to VTC and Network engineering teams on system requirements.

They will report to a senior telecom engineer who will provide training, tasking, and guidance. The role also involves translating business requirements into telecommunications (LAN, MAN, WAN, Voice and Video) requirements, design, orders, and administration; conducting in‑depth engineering analysis of telecom alternatives (VoIP, Cloud Hosted Solution) for government agencies; providing interface support to end users, operations personnel, and strategic program management;

delivering project tracking and guidance to team members; and reporting to the customer.

Responsibilities:

• Provide support to the User Community for ICE specific telecommunications business needs and services.
• Ensure Avaya system requirements are met, including third‑party software and/or hardware.
• Application support for custom app groups within the ICE network.
• Collaborate with clients and sales staff to support projects and service requests.
• Provide 24/7 production outage recovery support.
• Create standard operating procedures (SOPs) for training a dynamic workforce.
• Provide end‑user training remotely and in person.
• Produce and maintain documentation, reports, SOPs, data spreadsheets, etc.
• Submit weekly status reports.

Qualifications:

Required:

• 5+ years of telecom experience.
• Experience and ability to independently support, administer, engineer, and troubleshoot Avaya telecommunications systems, hardware, and applications.
• Experience providing remote technical support to vendors and end users for complex network & switching systems.
• Working knowledge of cable and terminated telephone and data jacks; IPs; ports/port security.
• Ability to configure networks to ensure smooth data transmission that fulfills organizational objectives.
• Oversee new and existing telecom equipment’s hardware and software upgrades.
• Remote programming and preparation of Avaya phone systems for site‑specific installations across the country.
• Experience designing and implementing LAN, WAN, wireless LAN, and WWAN.
• Identify and fix problems within existing systems, design/implement new systems, enhance existing systems, and participate in analysis, design, and construction of next‑generation IT systems.
• Provide analysis, design/engineering of solutions, implementation, documentation, and transition services.

Desired: Certifications such as Avaya Badges, CTNS, iNARTE, IPEP, NCTI, CCNA, CCNP, or CCNE.

Work Environment and Physical Demands: Candidate must be able to function in a general office environment.

Equal Opportunity Employment statement: ITC Federal is an equal opportunity employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, pregnancy, childbirth or related medical condition, or any other basis prohibited by law.

Seniority Level: Mid‑Senior level

Employment Type: Full‑time

Job Function: Engineering and Information Technology