Voice​/Data Engineer

Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, because "What we do matters!"We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on our passionate people, long standing partnerships, and strategic thinking to solve your most critical challenges.

Whether we team with clients, colleagues, or partners, we put each other first. It’s The Iron Bow Way.

THE OPPORTUNITY Iron Bow Technologies is seeking an experienced Principal Telecommunications Engineer to support the design, engineering, implementation, and optimization of complex voice and data telecommunications solutions for our  this role, you will serve as a senior technical expert responsible for evaluating existing telecommunications infrastructure, developing innovative network architectures, and identifying opportunities to improve service delivery, reliability, and cost efficiency. You will work closely with customers, telecommunications carriers, service providers, and technical teams to develop and implement solutions that meet operational and business requirements.

The ideal candidate brings extensive experience in IP telephony, voice and data network engineering, carrier services, and technical project management, along with a strong understanding of emerging telecommunications technologies.

HOW YOU'LL MAKE AN IMPACTEvaluate existing telecommunications and operations support systems to identify opportunities for modernization, improved performance, and cost efficiencies.

Lead the design, engineering, and implementation of voice and data telecommunications solutions, including network interfaces, system integrations, and supporting infrastructure.

Assess emerging technologies and recommend telecommunications platforms, network architectures, and solutions that align with customer requirements.

Provide Tier 3 engineering support for complex telecommunications and network incidents, including troubleshooting, root-cause analysis, corrective actions, and resolution of escalated issues.

Evaluate carrier-provided network services, telecommunications architectures, and service options to ensure optimal performance, reliability, and cost effectiveness.

Develop detailed engineering designs, network configurations, process flows, and technical documentation supporting system implementation and ongoing operations.

Design and execute voice integration and failover testing plans to validate system functionality, reliability, and performance.

Conduct telecommunications billing audits, identify discrepancies, and work with carriers to resolve billing issues and recover applicable credits.

Collaborate with telecommunications carriers, service providers, and internal stakeholders to coordinate service implementations, monitor delivery timelines, and ensure compliance with contractual requirements.

Develop project management plans, including implementation schedules, resource estimates, cost projections, and risk mitigation strategies.

Identify opportunities to introduce advanced telecommunications capabilities while improving operational efficiency and reducing costs.

Prepare and present technical recommendations, strategic analyses, Statements of Work (SOWs), and management reports to customers and key stakeholders.

Provide technical guidance, training, and customer support throughout the implementation and ongoing management of telecommunications solutions.

SKILLS THAT DRIVE SUCCESSMinimum 15 years of experience in voice and data network engineering, telecommunications architecture, and related business operations.

Minimum 10 years of experience designing and implementing IP telephony systems.

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