Box Office Senior Treasurer

About The Donald J. Trump and John

F. Kennedy Memorial Center for the Performing Arts

“I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” - President John

F. Kennedy

The Trump Kennedy Center is the nation's cultural center and living memorial to President John

F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliate, the National Symphony Orchestra.

At the Trump Kennedy Center, we strive to foster belonging and empowerment  are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Trump Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

Mission Statement:
As America's performing arts center, and a living memorial to President John

F. Kennedy, we are a leader for the arts across the United States and around the world, connecting the greatest living artists with audiences of every stripe, no matter their background. We welcome all Americans and creators and visitors from across the globe to discover, experience, learn about, be inspired by, and engage with the arts.

Pay Details

The pay for this position is determined by the Collective Bargaining Agreement and is set at $58.39 per hour.

Job Description

The purpose of this position is to work in partnership with the other Senior Treasurer and the treasurer team to maintain the highest possible performance standards within the box office. The schedule for the position is 40 hours per week, Monday-Sunday, with 2 days off.

Key Responsibilities

• Establish priorities and delegate duties to treasurers, assistants, and ticket sellers on a daily basis.

• Provide outstanding customer service to both internal and external customers, and ensure equally high quality customer service from treasurers, assistants, and ticket sellers; maintain positive attitude and team spirit within the box office while keeping the environment professional.

• Provide formalized ongoing training for box office staff on all computer applications used by the box office, and ongoing customer service training.

• Contribute to strategic planning for training schedules and work deadlines.

• Provide support and guidance for treasurers in their duties with regard to ticketing of subscriptions, group sales, and house seat orders, as well as their work with theater managers, company managers, and promoters to ensure smooth front of house operation; assume responsibility for performance setup in the ticketing system so as to assist treasurers as needed; oversee accounting and banking procedures;

assist treasurers in ensuring accuracy of box office statements and the daily reconciliation of box office receipts and deposits.

• Work with Information Technology Department as part of treasurer team to keep up to date on technical issues and provide input on all applications and processes pertaining to ticketing, sales, and event setup.

Key Qualifications

• At least 10 years of box office/sales/customer service experience, including at least 3 years of experience supervising and training.

• Proven strong customer service orientation and a professional demeanor when dealing with the public and with colleagues; problem‑solving skills, diplomacy, and tact, and ability to work well under pressure.

• Proven leadership skills.

• Written and verbal communication skills and strong basic math skills; proven accuracy and attention to detail.

• Knowledge of computer ticketing systems; interest in and knowledge of the performing arts.

• Candidate must be local or willing to relocate to the DMV area. Relocation assistance is not provided.

• Candidate must be willing to work onsite.

• Flexibility to work weekends and holidays as required.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review Know Your Rights notice from the Department of Labor.

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