Patient Access Representative; Part-time

Overview

Patient Access Representative (Part-time | 8 hours per week) (250002BX) reports to the Patient Access Supervisor or Manager. This position provides patient services and administrative support in ancillary operations, interacting with parents, patients, physicians and staff under moderate supervision.

Key duties include scheduling patients for ancillary appointments, collecting and verifying demographic information, and floating to ancillary patient access areas such as ED, RAD, LAB, AMSAC, etc. The role serves as the next step toward a Senior Patient Access Representative.

• Patient Services
  • Demonstrate accuracy of scheduling patients using the applicable scheduling system; verify charge codes with diagnostic codes and enter information into billing/registration system.
  • Complete computer-aided online registration screens with parents/guardians via telephone or in person in a professional and courteous manner.
  • Collect accurate demographic and insurance information; update systems as needed in accordance with department standards; complete bedside registration for ED patients.
  • Reschedule appointments for patients who did not show or for ancillary service cancellations by providers/technologists; schedule follow‑up appointments at checkout if applicable.
  • Greet patients and parents courteously; arrive patient in appropriate system based on department policy.
  • Obtain required consents and distribute compliance materials (HIPPA Privacy Notice, Patient Rights); obtain copies of insurance cards and photo IDs; ensure documentation is in the medical record and sent to the appropriate departments.
  • Respond to patient portal work lists, fax queues, email requests, and future messaging center work lists.
• Information Verification
  • Verify insurance eligibility using the applicable eligibility system; ensure managed‑care carve‑outs are adhered to.
  • Advise leadership of authorization issues at check‑in; contact provider’s office or scheduling coordinator to address issues promptly.
  • Notify parents of the need for completed insurance referral forms or pre‑authorization prior to appointments.
  • Discuss co‑payment, deposits, or payment in full with parents; refer to the Financial Information Center if needed.
  • Verify pre‑authorization/referral information is complete prior to procedures; aim to obtain authorizations five days in advance.
  • Use all systems (EPRS, SCI, Cerner, IDX, McKesson, etc.) to ensure data synchronization.
• Cash Collection
  • Collect and record co‑payments, deposits, and payments in full; provide payers with receipts.
  • Help the department meet the 85% collection target and maintain departmental cash controls and collections requirements.
• Billing Preparation
  • Ensure all applicable orders/scripts/referrals are obtained for ancillary services before rendering.
  • Clear walk‑in appointments and link scheduled/unscheduled appointments to the scheduling system.
  • Perform daily quality review of all real‑time registration processed.
• Office Support
  • Answer telephone calls promptly; manage voicemail within the same business day.
  • Distribute mail and work returned mail as needed.
  • Check work email at least three times daily; respond to inquiries within 24 hours or next business day.
  • Maintain office files, supplies, and reception area in a clean and organized manner.
  • Provide additional support as required.
• Organizational Accountabilities
  • Demonstrate collaborative and respectful behavior; partner with teammates to achieve goals.
  • Show flexibility and willingness to change; identify opportunities to improve processes.
  • Make sound decisions using sound judgment; use resources efficiently and seek cost‑effective solutions.
  • Promote safety for patients, families, visitors, and co‑workers; practice Stop‑Think‑Act‑Review procedures.

Minimum Education
:
High School Diploma or GED (Required)

Minimum Work Experience
: 2 years related experience (Required)

Required Skills/Knowledge
:

• Broad knowledge of administrative processes and customer service skills.
• Computer knowledge is necessary;
  Microsoft Office experience preferred (Word & Excel).
• Complete Patient Access training curriculum and pass all competency assessments.
• Typing speed of at…