Family Services Associate - Primary Care TheARC

Family Services Associate – Primary Care (The ARC)

Job Description
:
Assists patients and families to resolve issues related to illness, injury or hospitalization. Acts as a liaison among patients/families, medical and nursing staff, and external agencies. Performs screening interviews, assists with planning and implementation of interventions დაიწყ ensures appropriate follow‑up of services. Supports expansion of food insecurity resources at the ARC, including facilitating SNAP/WIC enrollments and managing the food pantry.

Responds to social determinants of health screenings at Well Child visits.

Work Schedule
:
Monday – Friday, 8:30 am – 5:00 pm.

Location
: THEARC, 1801 Mississippi Avenue SE, Washington, DC 20020.

Salary Range
: $44,782.40 – $74,630.40 (Full‑time).

• Minimum Education: Bachelor’s Degree (required).
• Minimum
  
  Work Experience:
  
  One year working with individuals in crisis situations (required).
• Required Skills/Knowledge: Bilingual ability preferred.

• Delivers Patient/Family Focused Services:
  • Complete screening interviews of patients and families utilizing hospital‑approved screening tools.
  • Research appropriate resources in the hospital and community to assist patients and families; help families access and utilize those resources.
  • Provide needed assistance, while respecting boundaries and setting appropriate limits.
  • Make follow‑up contact with families, when appropriate, to monitor the outcome of interventions and to promote continuity of care (e.g., assisting with new and follow‑up appointments, hospital and community‑based referrals and applications).
• Coordinates Patient Care Responsibilities with Other Family Services Staff:
  • Manage requests from patients and families for hospital or community resources.
  • Assist families with applications and manage referrals to outside agencies in coordination with the medical team for financial assistance and other programs.
  • Manage referrals to outside organizations as directed by social work and in coordination with the medical team.
  • Assist Family Services staff with special projects, such as patient/family newsletters, Sibling Day, support groups, etc.
• Contributes to Effective Multidisciplinary Communication:
  • Communicate with social work and/or medical team about patient care needs.
  • Share verbally and in writing, relevant patient/family information with members of the treatment team.
  • Document activities according to departmental guidelines in the electronic medical record.
  • Participate in team meetings to address general and specific patient care issues.
• Optimizes the Use of Available Resources:
  • Develop and maintain resource information for the department.
  • Promote positive working relationships with community agencies.
  • Serve as liaison between hospital and agency staff assisting families with resources.
  • Identify gaps in services and research alternatives.

• Meet with Team Leader for supervision to discuss case material, professional role, and projects to complete.
• Meet with social work or child life partner to review work performed for individual patients and families.
• Participate in Family Service Team meetings and departmental staff meetings.
• Meet departmental requirements for chart recording, statistics, and other documentation and submit documents in a timely manner.
• Ensure that chart documentation is co‑signed by licensed Family Services staff member.
• Participate in departmental performance improvement activities.

• Customer Service – Anticipate and respond to customer needs; follow up until needs are met.
• Teamwork/Communication – Demonstrate collaborative and respectful behavior; partner with all team members to achieve goals; be receptive to others’ ideas and opinions.
• Performance Improvement/Problem‑Solving – Contribute to a positive work environment; demonstrate flexibility and willingness ; identify opportunities to improve processes; make appropriate decisions using sound judgment; use resources efficiently; search for less costly ways of doing things.
• Safety – Speak up when team members exhibit unsafe behaviour; continuously validate and verify information needed for decision‑making; stop…