Telephone Operator

Responsibilities

GW Hospital continues to be a leader in providing the highest level of quality and compassionate healthcare for the D.C. Region. U.S. News & World Report has just released the  ratings and rankings, in which GW Hospital is recognized as a Best Regional Hospital
. GW ranks 5th in the region, which includes hospitals in D.C. and parts of Maryland, Virginia and West Virginia.

GW Hospital achieved "High Performing" status in two specialty areas, Neurology and Neuroscience.

In addition, GW Hospital receiving "High Performing" designations for the following 10 procedures: COPD, Diabetes, Heart Attack, Heart Failure, Kidney Failure, Leukemia, Lymphoma and Myeloma, Lung Cancer Surgery, Pneumonia, Prostrate Cander Surgery and Stroke.

Measured by factors such as patient outcomes, "High Performing" is a designation U.S. News & World Report bestows to recognize performance in these specialties that is significantly better than the national average. GW Hospital received the American College of Cardiology's National Cardiovascular Data Registry (NCDR) Chest Pain - Myocardial Infarction (MI) Registry Platinum Performance Achievement Award for 2023. GW Hospital is the only hospital in Washington, D.C., to be recognized for this service line.

"At GW Hospital, we are proud to offer a range of advanced services and treatments. Our multidisciplinary care teams are dedicated to outstanding clinical services, research, and education to improve care, quality, and outcomes for our patients," says Ulises Torres, MD, Chief Quality Officer at GW Hospital. "These recognitions by U.S. News & World Report, which place us within the top hospitals in the region, highlight the expertise, commitment and diligence delivered to each patient in our care."

Children's National Hospital, GW Hospital's NICU partner, was recently ranked the number two hospital in the country for neonatology by U.S. News & World Report. In addition to these recent U.S. News & World Report recognitions, GW Hospital also provides high-quality care in the region through its designation as a Level I Trauma Center and designation as a Comprehensive Stroke Center.

The mission of GWU Hospital is to provide the highest quality of healthcare, advanced medical technology, and world class service to its patients in an academic medical center dedicated to education and research

The Telecommunication Operator is responsible for answering all internal and external telephones calls from the public and hospital staff. Callers are to be routed or paged per request to the Operator. At the request of the caller, the operator may need unlock or reset a users computer, network or application account password. The Operators are to follow all establish policies, procedures and verbal orders from immediate supervisor or lead operator.

Support the Hospitals organizational culture for Service Excellence Standards and practices the Service Excellence Standards to all internal and external customers. Must be dependable and able to work in a team environment.

• High School degree or equivalent.
• Prior experience as telephone or Contact Center operator preferred

• Able to speak and write English Fluently
• Ability to perform multiple tasks at a time
• Good interpersonal skills
• Effective communications skills both verbal and written
• Basic computer and keyboard skills
• Demonstrates ability to understand process to reset and unlock user password accounts utilizing computer software.

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $14.3 billion in 2023. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune;

and listed in Forbes ranking of America's Largest Public Companies.

Headquartered in King of Prussia, PA, UHS has approximately 96,700 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.

UHS is a registered trademark of UHS of Delaware, Inc., the management company for Universal Health Services, Inc., and a wholly‑owned subsidiary of Universal Health Services, Inc., Universal Health Services, Inc. is a holding company and operates through its subsidiaries including its management company, UHS of Delaware, Inc. All healthcare and management operations are conducted by subsidiaries of Universal Health Services, Inc.

To the extent any reference to "UHS or UHS facilities" on this website including any statements, articles or other publications contained…