Patient Registration Associate

General Summary

The individual in this position provides assistance to patients in the department. The individual is responsible for coordinating all the functions and activities related to patient access including but not limited to: front end customer service accurate and complete patient registration in the approved organization electronic scheduling and billing systems appointment scheduling insurance verification accurate Time-of-Service (TOS) payment processing and the balancing of all TOS payments using the approved organization electronic scheduling and billing systems.

These functions are performed in accordance with all applicable laws and regulations and Georgetown University Hospital's (GUH) philosophy policies procedures and standards.

The individual in this position provides assistance to patients in the department. The individual is responsible for coordinating all the functions and activities related to patient access including but not limited to: front end customer service accurate and complete patient registration in the approved organization electronic scheduling and billing systems appointment scheduling insurance verification accurate Time-of-Service (TOS) payment processing and the balancing of all TOS payments using the approved organization electronic scheduling and billing systems.

These functions are performed in accordance with all applicable laws and regulations and Georgetown University Hospital's (GUH) philosophy policies procedures and standards.

• Patient Arrival/Check-In & Check-Out Greets patients responds to inquiries and assists patients with the completion of paperwork ensuring all information obtained is complete and accurate. Validates patient identity by asking to see identification and/or validate the stored image of the patient s identification. Obtains and scans Patient Photo  Card Referrals and signed documents into the approved organization electronic scheduling and billing systems as appropriate.
  
  Is responsible for resolving all outstanding Alerts on pending appointments at the time of patient arrival to minimally include:
  Missing Referral Missing Pre-certification/Authorization Self Pay Accounts Eligibility Verification Missing Demographic/Insurance Information Medstar and/or Georgetown University Hospital specific requirements Enters all relevant data linking to the appropriate appointment/visit and ensures all required data elements are captured. Advises patient of his/her financial responsibility and obtains signed financial responsibility form (FIN form) as necessary. Collects visit copayment co-insurance balance on account self-pay payments.
  
  Posts payments to patients  account in the approved organization electronic scheduling and billing systems and provides patient with system generated receipt. Communicates patient s arrival to appropriate clinical staff. Keeps patient informed of schedule delays. Ensures that patient appointments are statused in the approved organization electronic scheduling and billing system in a timely manner as follows:
  Appointment is Arrived at time patient presents for their scheduled appointment. All No Show Cancelled or Rescheduled appointments are statused by end of each session or the day s end at the latest. Patients seen after hours will have appointments statused at the start of the next business day. Reviews encounter forms for accuracy and completeness prior to patient check out.
  
  Corrects and completes forms as required and ensures an encounter form is submitted for every arrived patient. Performs the following approved organization electronic scheduling and billing systems Front Desk Module tasks to ensure that all monies are accurately collected and accounted for at day s end:
  At day s end reconciles all monies collected (cash checks and credit card payments) to the money entered in the approved organization electronic scheduling and billing systems Front Desk Module. Closes and balances the Credit Card Machine on a daily basis. Batches payments and delivers payment batches to designated department resource for balance verification creation of bank deposit…