Front Office Agent

Join to apply for the Front Office Agent role at Montage International

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day: do what you love. If this resonates with you, we look forward to receiving your application.

The Front Office Agent is responsible for hosting our guests during their stay; a warm welcome upon arrival, creating unique memories specific to guest personas, and maintaining professional relationships with guests to enhance their overall experience. This role contributes to the organization as an active business partner that supports the company's goals, objectives, vision, and values.

• Providing excellent customer service and telephone etiquette, and actively striving to reach department and property-defined goals and objectives
• Hosting and welcoming guests with a friendly and sincere demeanor
• Assisting with guest check-in and check-out processes, including folios, invoicing, and billing
• Thinking outside the box to own and solve guest stay areas of opportunity; going above and beyond to recover any service opportunity and exceed guest expectations
• Communicating and partnering with all department leaders and hourly associates to ensure the guest experience is personalized and executed seamlessly
• Maintaining proper record-keeping for guest accounts, being knowledgeable about hotel services and local surroundings to answer, respond to, and communicate with guests regarding questions and requests

• High School Diploma or equivalent;
  Bachelor’s Degree preferred
• Minimum of two years’ experience in a hotel operations environment
• Minimum of two years’ experience in customer service
• Basic math skills and the ability to accurately handle billing
• Ability to communicate clearly and speak, read, write, and understand English well
• Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of these programs is required

Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to lift up to 15 lbs. on a regular basis. Must be able to bend, stoop, squat, and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

The pay scale for the Front Office Agent position is $23.00 per hour. This is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.

• Entry level

• Full‑time

• Management and Manufacturing

• Hospitality