Front Office Supervisor; Overnight Shift - Night Auditor

Join to apply for the Front Office Supervisor (Overnight Shift) - Night Auditor role at The Watergate Hotel
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The Watergate Hotel is a luxurious urban resort located along the banks of the Potomac River in Washington, D.C. The hotel blends modern design with a storied past and offers personalized service and attention to detail for both leisure and business guests.

Location:

Washington, D.C., centrally located within walking distance of the city’s attractions.

Reports To:

Front Office Manager.

• Provide exceptional service to guests with personalized, efficient, and friendly check‑in and check‑out procedures.
• Handle and assist with resolution of all guest issues; communicate with appropriate departments and follow up to ensure complete guest satisfaction.
• Possess a high level of expertise on all hotel services, banquet events, group events, and local attractions.
• Handle cash drawer properly in accordance with hotel cash handling policies.
• Demonstrate teamwork by cooperating with and assisting fellow associates as needed.
• Address guest preferences recorded in guest history profiles; review profiles and add/edit preferences as needed.
• Stay current with developments and procedures in the hotel by attending daily front‑office briefings.
• Provide quality service to guests by responding promptly, efficiently, and courteously during check‑in, check‑out, and throughout the guest experience.
• Arrange fulfillment of guest services by working with the Concierge, Housekeeping, PBX, Reservations, and Room Service associates.
• Handle guest correspondence (e.g., facsimile, voicemail, email, postage).
• Communicate clearly with the Night Auditor and Accounting Department.
• Establish a good working knowledge of the Accounting Department to facilitate guest and management requests for historical data and reports.
• Assist with guest arrival and departure experience by maintaining a constant presence on the front desk and in the lobby.
• Close out each shift effectively and correctly; run all reports as directed by Assistant Front Office Managers and Director of Front Office Operations.
• Perform any other reasonable projects or duties as required by the Director of Front Office Operations and Assistant Front Office Manager.

• Minimum of 2+ years experience in hotel operations, preferably in a similar position. Luxury hotel experience is strongly preferred.
• Excellent communication skills with fluency in English required.
• Computer proficiency including MS Office (Word, Excel, PowerPoint); experience with hotel-specific software such as HotSOS, Opera Cloud is strongly favored.
• Ability to work a very flexible schedule that may include overnights, early mornings, late nights, weekends, and holidays.
• Physical ability to stand/walk for extended periods during shift.
• Superior organizational and multi‑tasking skills; remain flexible and adaptable in a fast‑paced environment.
• Multilingual abilities are preferred.
• HS Diploma required;
  Bachelor’s Degree in Hospitality or related field preferred.
• Must be available to work overnight, weekends, and holidays.

Seniority level: Entry level

Employment Type: Full‑time

Job Function: Other

Industries: Hospitality