Hospitality Manager - Pipeline​/New Business - WDC

Rapport

Salary: $120000 - $125000 / year

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

The primary responsibility of the Hospitality Services Manager is to deliver an exceptional standard of client care while fostering a seamless, service-oriented experience for employees and visitors alike. This role requires a poised, polished individual who operates with discretion and professionalism, particularly given the high-profile nature of the clientele and the visibility of the location. The ideal candidate brings a strong background in conference services and event planning, complemented by a working knowledge of food service operations.

While not expected to be a culinary expert, this individual should be confident in independently managing catering logistics and execution for events when needed, ensuring a consistent and elevated hospitality experience. The Hospitality Services Manager oversees the Administrative Assistant/Receptionist, and Pantry Attendant.

• Maintains strict discretion and professionalism when serving high-level clientele
• Demonstrates strong discernment, polish, and emotional intelligence in all guest interactions
• Possesses in-depth knowledge of food service operations, with a focus on catering for events
• Supports or steps in for the Catering Manager as needed, ensuring seamless service delivery
• Well-versed in conference services, event planning, and catering operations
• Act as an overall Hospitality Services resource to guests, visitors, and employees.
• Get to know the residents of the floor and maintains an open dialogue.
• Manage and develop relationships with key business owners within the workplace and ensure operations are aligned with corporate guidelines.
• Ability to effectively communicate with the onsite leadership and vendor partners to ensure a 5-star workplace experience.
• Update SOPs and other Conference Center documents when required.
• Ensure the complete and timely coordination of events while anticipating project needs and to prioritize work.
• Walk through prior to scheduled meetings to confirm Audio/Visual equipment, catering and room setup is successfully attained prior to event.
• Well versed in basic AV needs for meeting space and acts as first level of troubleshooting for AV needs during events and meetings hosted onsite.
• Communicating requests to the appropriate internal support departments including:
• Liaison to IT team to ensure maintenance of AV services
• Communicating with landlord on facility issues
• Provide landlord with vendor COIs
• Manage relationship with facility vendors (HVAC etc.)
• Facilitate requests and planning for other BNY Mellon business lines to use Wellesley facility for client or internal events.
• Oversee logistics and support communications for all Employee Engagement activities (e.g., employee appreciation events, holiday parties) and coordinate holiday display.
• To champion any available on-floor, Sustainability practices in order to reduce overall environmental footprint, including recycling programs.
• Having a thorough understanding of the Firm’s emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency.
• Follow all safety…