Human Resources Manager

Job Summary

We are seeking a hospitality‑minded Human Resources professional to join our team. The HR Supervisor serves as a true partner and advisor, fostering and maintaining employee relationships while ensuring compliance and consistency in daily HR operations. Supporting over 120 employees in an onsite role, this position provides expert guidance to both hourly team members and managers, addressing questions related to performance, coaching, benefits, and training, among others.

As a supportive resource, the HR Supervisor plays a key role in creating a culture of care, respect, and collaboration while delivering tailored solutions that align with the organization’s goals and values.

Key Responsibilities Include:

• Provide expert guidance on HR policies, processes, and conditions of employment to managers and employees.
• Lead investigations and develop fair, compliant resolutions that reflect a culture of care.
• Act as a resource for workers’ compensation, ADA accommodations, LOA guidance, benefits, and other related matters.
• Establish and maintain an effective offboarding system, including conducting exit interviews.
• Maintain and enforce compliance with local laws and company guidelines consistently.

• Facilitate the onboarding process for new hires to ensure a smooth transition into the organization.
• Create a welcoming and supportive environment, providing resources and information to new team members.
• Conduct orientation sessions to familiarize new hires with company policies, procedures, culture, and expectations.

• Cultivate a culture of care, respect, and value among employees and management.
• Proactively identify and implement HR policy, benefit, and process improvements to enhance motivation and retention.
• Develop site‑specific retention plans to reduce turnover and drive Diversity, Equity, Inclusion, and Belonging (DEIB) initiatives.

• Partner with the Management team on coaching, personal development plans, performance reviews, and stay interviews.
• Leverage Compass Group’s in‑house learning and development (L&D) programs to retain and develop talent.
• Maintain professional knowledge by attending workshops, reviewing publications, and building professional networks.

• Train managers on Compass Group HR systems and explore opportunities to streamline administrative tasks through HRIS technologies.
• Ensure legal compliance with federal and state requirements, conducting investigations and maintaining records as needed.
• Analyze employee data and prepare reports for strategic goal tracking as needed.
• Partner with Risk Management and RA Safety Champion to support safety training initiatives.

• Bachelor’s degree or equivalent work experience.
• 3-5 years of HR generalist experience, preferably in the hospitality industry.
• Bilingual (Spanish‑English) strongly preferred.
• PHR or SHRM‑CP certification strongly preferred.
• Proven expertise in workers’ compensation processes, ADA accommodations, and LOA management.
• Demonstrated ability to guide investigations and develop fair, compliant solutions handled with care.
• Ability to collaborate with multiple stakeholders and leaders across functions, fostering a culture of care and respect.
• Strong organizational skills with a passion for process improvement and driving efficiency.
• Commitment to maintaining confidentiality and handling sensitive information with professionalism.
• Excellent communication and training skills, with the ability to guide individuals & small groups.

Union Square Events is a member of Compass Group USA.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not…