People Operations Coordinator

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries.

Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

We are seeking a People Operations Coordinator to join our dynamic global People Operations team. Based in Casablanca, this role plays a key part in delivering a consistent and high-quality employee experience across the full employee lifecycle.

You will support onboarding and offboarding, employee data management, HR systems (including Success Factors), documentation, compliance activities, and day-to-day employee inquiries. Working closely with People & Culture, Payroll, Business Managers, and other global stakeholders, you will help ensure People Operations processes run smoothly, compliantly, and efficiently.

This is an excellent opportunity to deepen expertise in HR operations, HR technology, compliance, and global HR practices while contributing directly to employee satisfaction and operational excellence.

• Coordinate end-to-end onboarding and offboarding activities, including documentation collection, background checks, system provisioning, and induction scheduling.
• Ensure timely processing of employee lifecycle changes (promotions, transfers, leaves, terminations, status updates).
• Support new hires and exiting employees with clear guidance and a positive experience.

• Maintain accurate and up-to-date employee records in Success Factors and regional HRIS tools.
• Perform regular data audits to ensure reliability, compliance, and alignment with internal standards.
• Prepare HR reports and ensure timely data flow to Payroll, Finance, and internal partners.
• Uphold data privacy and confidentiality in compliance with corporate and local regulations.

• Act as the first point of contact for employee questions related to HR policies, benefits, leave, and general People Operations processes.
• Provide clear, empathetic, and professional guidance while maintaining discretion.
• Assist with benefits administration and leave tracking in compliance with Moroccan labor regulations.

• Support regional and global HR initiatives such as performance cycles, compensation reviews, engagement surveys, and compliance programs.
• Identify process gaps and propose improvements that enhance efficiency and service delivery.
• Contribute to maintaining updated SOPs, checklists, templates, and process documentation.
• Assist with compliance requirements, including documentation related to Moroccan labor laws.
• Effective Communication: Communicates clearly, professionally, and with cultural sensitivity across verbal and written channels.
• Employee-Centric Service: Builds trust and provides thoughtful, solutions-oriented support.
• Organization & Attention to Detail: Manages multiple priorities with consistency and accuracy.
• Confidentiality & Integrity: Handles sensitive information with professionalism and sound judgment.
• Problem-Solving & Initiative: Anticipates needs, flags issues early, and takes ownership of solutions.
• Adaptability: Thrives in a dynamic, global, and evolving HR environment.
• Collaboration: Works effectively with cross-functional partners across regions and time zones.
• Emotional Intelligence: Demonstrates empathy, active listening, and a respectful interpersonal style.
• Process Thinking: Maintains strong documentation habits and supports continuous improvement efforts.
• Global Mindset: Navigates cultural differences with awareness and professionalism.

• Bachelor’s or Master’s degree in Human Resources, Business Administration, or a related…