Associate Help Desk Technician - All shifts - Top Secret

Associate Help Desk Technician – All shifts available – Active Top Secret required

Join to apply for the Associate Help Desk Technician – All shifts available – Active Top Secret required role at General Dynamics Information Technology
.

• Customer Service
• Information Technology (IT) Support
• Problem Resolution

GDIT offers an opportunity for a Help Desk Technician to provide world‑class IT support to governmental clients. In this role you are the first point of contact, delivering technical support via phone, chat, email, tickets, and deskside support. You will handle troubleshooting of Microsoft Windows, macOS, desktop, notebooks, printers, iPads, and peripherals, and provide support for Microsoft Office 365 and Active Directory.

• Providing a high level of technical support and service to onsite and remote customers.
• Demonstrating attention to detail, problem solving, and desire to provide a great customer experience.
• Delivering excellent customer service via phone, chat, email, tickets and deskside support.
• Supporting on‑site installation and repair of desktops, notebooks, printers, iPads, and peripherals.
• Troubleshooting and resolving issues with Microsoft Windows and macOS.
• Diagnoses hardware, software, and user problems and recommends corrective actions or procedural changes.
• Supporting Microsoft Office 365 and Active Directory products.
• Documenting and tracking customer incidents and requests via ticketing management system.
• Following resolution process and efficiently escalating tickets to appropriate teams when applicable.
• Isolating and resolving issues with individual workstations.
• Using advanced skills to set up shared drives, map network drives, install and update software, etc.

• Required Experience:
  
  Bachelor’s Degree in IT or related discipline, or a minimum of 4 years of related experience.
• Required Technical
  
  Skills:
  
  Technical support, networking, application support, problem solving.
• Required
  
  Certifications:
  
  CompTIA Security+ required within 6 months of start date.
• Security Clearance Level: Active Top Secret with SCI eligibility.
• Required
  
  Skills and Abilities:
  
  Excellent verbal and written communication, collaborative and adaptable. Must pass a basic English Language assessment test.
• Location:
  
  On Customer Site, Washington, District of Columbia.

• Mon‑Fri Option 1: 0800 – 1630 with 2 weekends per month and occasional other shifts.
• Option 2: 1600 – 0000 Sat‑Wed.
• Option 3: 1600 – 0000 Thu‑Mon.
• Option 4: 0000 – 0800 Sat‑Wed.
• Option 5: 0000 – 0800 Thu‑Mon.
• Everyone must work 4 holidays per year.

Scheduled Weekly

Hours:

40

Travel Required:

10‑25%

Telecommuting Options:
Onsite

Work Location:

USA DC Washington

Our benefits package includes medical, dental, vision, 401(k), paid time off, and various insurance options to support work/life balance.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans