Deskside Support Technician
Job in
Washington, District of Columbia, 20022, USA
Listed on 2025-12-02
Listing for:
SEBENZA
Full Time
position Listed on 2025-12-02
Job specializations:
-
IT/Tech
Desktop Support, IT Support, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
- Provide Tier 1 & 2 desktop user support.
- Provide support for desktop (Windows 7 & Windows 10) and the Microsoft Office Suite.
- Perform network printer/Multi-Function Device installs, upgrades & problem diagnosis.
- Install workstation software and hardware- locally and via remote.
- Diagnose and resolve LAN configuration problems.
- Evaluate and diagnose cabling, software, and hardware problems.
- Install and support of telecommunications hardware.
- Basic LAN troubleshooting skills/tools – TCP/IP, Trace-route, NBSTAT, PING, or other duties as assigned.
- support (MS Outlook, Outlook 365).
- Data backup and restoration
- Provide technical support for webcast/video teleconferences.
- Security patches and software upgrade surge support
- Support technology upgrades – both hardware and software.
- Provide problem tracking support (CA Service Desk) – end-user desktop/server support.
- Perform field office visits.
- Perform root cause analysis.
- Perform desktop/server decommissioning.
- Documentation of standard IT processes and procedures.
Required skills:
5 to 7 years of experience
Relevant Microsoft Certifications
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